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Call Centre Agent
- 2023-10-23
-
Singapore, Singapore
Call Centre Agent
Job Description
Responsibilities:
- Handle inbound and outbound collection calls in a call centre environment
- Communicate and explain breakdown of amount payable to customers in detail.
- Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.
- Negotiate with customers on repayment amount and payment dates, where applicable.
- Provide customer service and enhance overall collections efficiency and delinquency rates.
- Any other ad-hoc duties assigned.
Requirements:
- Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
- Posses at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
- Highly independent, organized team player
- Entry level with right skill set
- Friendly and positive attitude
- Excellent communication skills
- Must be meticulous and possess sense of urgency
- Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)
Career Benefits:
- Highly accessible place of work near MRT, with close proximity to the heart of the city
- Comprehensive on the job training will be provided
Work Schedule:
This job has the following work schedule:
Rotating shift
8 hours shift
Day shift
Monday - Friday
5 days / week
Benefits & Perks
This job has the following benefits:
Medical coverage
Paid sick leave
Parental leave
Training & professional development
This job is located in Paya Lebar, Central, Singapore.
Are you interested in this position? If so, apply now and get a response from us fast!
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