Roles & Responsibilities

Salary range offered: $3,000 to $3,200

🏢 Company Overview:

HCS Scientific & Chemical Pte Ltd is a leading provider in the scientific and chemical industry, committed to delivering top-quality products and services to our clients. We are seeking a dedicated Customer Support Executive to join our team and ensure customer satisfaction through effective communication and problem resolution.

🎯 Position Summary:

The Customer Support Executive will be responsible for managing customer inquiries, processing orders, and providing technical support to maintain excellent customer relationships. The ideal candidate will be proficient in SAP and have strong problem-solving skills to handle a variety of customer service tasks efficiently.

📋 Key Responsibilities:

• 📞 Provide timely and professional assistance to customers by phone or email.
• 📝 Process customer orders and manage order fulfilment and delivery arrangement using SAP ERP, ensuring accurate and efficient transactions.
• 🔍 Troubleshoot customer issues related to orders, deliveries, and invoicing, and provide effective solutions.
• 🤝 Collaborate closely with internal teams, such as sales, logistics, and finance, to ensure seamless customer support.
• 🗃️ Document and maintain accurate records of customer interactions, inquiries, and resolutions.
• 🚀 Assist in developing and implementing customer service strategies and processes.
• 📊 Generate and analyze reports on customer feedback and satisfaction to identify areas for improvement.

📚 Qualifications and Requirements:

• 🎓 Diploma in Business Administration, Customer Service, or a related field.
• 🌐 Experience with SAP ERP, particularly in modules related to Sales Order (SO), Delivery Order (DO), and Invoicing (INV).
• 🛠️ Strong understanding of order management and customer service principles.
• 🗣️ Excellent communication skills, both verbal and written, to interact effectively with customers and internal teams.
• 🔍 Strong problem-solving abilities and attention to detail.
• 📈 Proven ability to manage multiple tasks and prioritize effectively.
• 🤝 Experience working in a team environment with the ability to adapt to changing needs.

💼 General Skills:

• 🕵️‍♂️ Customer Orientation: Commitment to providing excellent customer service and ensuring customer satisfaction.
• 📋 Organizational Skills: Ability to manage records and documentation within SAP efficiently.
• 🤝 Team Collaboration: Experience working in a team environment, coordinating with various departments.
• ⏰ Time Management: Efficiently manage time to meet deadlines and handle high volumes of inquiries.

📈 Additional Qualities:

• 🔄 Adaptability: Ability to quickly learn and adapt to new SAP functionalities or updates.
• 🖥️ Technical Aptitude: Comfortable using various software tools and systems alongside SAP (e.g., WMS, Teams).

💼 Benefits:

• ⏰ Full-time position; Monday to Friday, 8:30 AM to 6:00 PM, with 1 hour lunch break.
• 💸 Commission
• 📊 Performance bonus
• 🏥 Up to 14 days annual leave, medical insurance and subsidised outpatient primary care.
• 🚀 Opportunities for professional growth, development and career advancement.
• 🤗 A supportive and collaborative work environment.

🚀 Join Us!

Whatsapp: +65 8341 1076

If you are a proactive individual with strong customer service skills and SAP experience, we encourage you to apply. Join our team at HCS Scientific & Chemical Pte Ltd and contribute to enhancing our customer experience and satisfaction!

Tell employers what skills you have

Customer Service Skills
WMS
Excellent Communication Skills
Team Collaboration
Customer Experience
Customer Support
Customer Relationships
Adaptability
Attention to Detail
Time Management
SAP ERP
Customer Satisfaction
Customer Service
Customer Orientation
Technical Support