Roles & Responsibilities

Make an Impact by

• DeliveryAttends requirement gathering/consult forum to understand business needs
  Provide solution design to the impacted applications. Solution walkthrough to stakeholders
  Performs build and test of the changes including creating testing scripts.
  Performs defects investigation and provides fixes for change delivered (Including production)
  Provides testing support for the application impacted during the test
  Accountable for the development and execution of a coherent and aligned Billing and Customer Care delivery strategy, to achieve the in-year objectives.
  Ensure that projects undertaken consistently meet all aspects of quality, time, and cost.
  Ensure program/project delivery in accordance with Singtel IT strategic standards.
  Accountable for quality, on-time and customer satisfaction
  Required to work outside working hours to support production cutover.
  Required to manage and deliver urgent changes, including providing alternative interim solutions for short-cycle delivery
  
• ConsultingUses professional knowledge, experience, and technical expertise to respond to questions and facilitate problem-solving.
  Generally advises, influences and guides customers and business partners over whom there is no direct authority
  
• Strategic SourcingRetain IP in heavy outsourced environment
  Develop various sourcing strategies to get the most cost-effective outcome from vendors
  
• ArchitectureEnsure architectural standards, guidelines, policies and best practices for technology and applications.
  Relationship Management
  Strategic vendor management, business, IT and provider alignment.
  Maintains and forms alliances with recognized experts and with decision makers.
  

Skills for Success

• Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent.
• Minimum 5 years of relevant IT experience, preferably with Telco experience.
• Experience in managing multiple business stakeholders and vendors.
• Strong understanding of architectural principles and industry standards.
• Experience in delivery in a complex and high pressure environment.
• Strong customer focus with a commitment to delivery of quality services.
• Strong vendor management experience with successful track record of driving to an outcome
• Knowledge of telecommunication systems, technical and engineering concepts as well as business operations and processes.
• Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
• Demonstrable background in the design, implementation, measurement and tracking of operational key performance indicators.
• Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes.
• Possess excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers.
• Self directed and motivated to achieve project milestones.
• Negotiations skills.
• Possess the ability to exercise independent and effective judgment.
• Strong analytical skills, meticulous, energetic, innovative, able to work well in a team and under pressure.
• Good interpersonal skills, resourceful, take ownership, able to conceptualize.
• Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches.
• Display a disciplined but flexible approach to problem solving.
• Work well under pressure and to tight deadlines.
• Database: Oracle (SQL Developer/SQL script.
• OS: UNIX/LINUX/WIN
• Language: Java/shell script.

Tell employers what skills you have

Vendor Management Experience
Influencing Skills
Analytical Skills
Oracle SQL
Work Well Under Pressure
Interpersonal Skills
Architectural
Problem Solving
Customer Care
Strategy
Telecommunication
Vendor Management
IP
Pressure
Customer Focus
Sourcing