Roles & Responsibilities

Job Description

· Conduct day-to-day Maintenance Services on all end user workstations/ notebooks used by clinicians and nurses at all wards and clinics.

· Perform the Onsite Deskside Support while covering the scope of application.

· Provide a managed operation of IT Services to meet the business requirements.

· Familiarize with the usage of the tool and be able to perform activities such as, but not limited to scripting, generating a report, open or close tickets, etc.

· Activities to perform include daily walk-about, health checks, remediation, preventive maintenance, detection of issue, resolution and gather feedback.

· review, investigate and respond to end users’ feedback for service quality matters.

· Incident, Problem, and IT Service Requests

· Adhere to defined SLAs.

· Prepare periodic reports to the management, create and maintain technical documentations.

· The Engineer shall have the ability to converse and write confidently in English.

· The Engineer shall provide single point of contact through their mobile phone or desired messaging channels."

Job Requirement

· The Deskside Support Engineers must have at least THREE (3) years relevant experience in similar capacity (minimum qualification of diploma certificate holders).

· Shall be ITIL Foundation certified and well-versed in ITIL environment.

· The Deskside Support must be able to troubleshoot and debug scripts.

· The Engineer shall have prior experience on good customer service and customer engagement skillset.

· The Deskside Support must have the business maturity, customer-centric and be professional.

· The Deskside Support must be familiar with remote desktop tools.

· Have soft skill and technical skillset to better handle the onsite ticket.

· The Deskside Support Engineers must have strong PC Hardware and Software handling and troubleshooting skills, and strong working knowledge of LAN/WAN environment, DNS, IP addresses, firewall setup and functionalities.

· The Deskside Support Engineers shall be pro-active and must have strong problem-solving skills.

· Personnel shall work on different shifts, including nights, weekends, and holidays, as needed.

Tell employers what skills you have

Preventive Maintenance
Troubleshooting
Remediation
Technical Assistance
Hardware
Customer Engagement
Scripting
Technical Skillset
IP
Windows
ITIL
Customer Service
DNS
Business Requirements
Technical Support