Roles & Responsibilities

about the company

Our client is a leading logistics, supply chain and storage solutions provider, which offers material handling solutions, automatic systems, etc in the intralogistics industry. They’re looking for a highly reliable Customer Service Manager to lead their CS team in Singapore during an exciting time in their development.

about the job

• Lead a team to deliver prompt technical assistance to clients within the designated geographic area, attending to inquiries, addressing operational issues, and resolving technical complexities related to intra-logistic systems.
• Collaborate closely with cross-functional departments, such as engineering, field service, and sales, to provide support to our valued clients.
• Supervise a team responsible for executing on-site diagnoses, troubleshooting, and maintenance of intra-logistic systems, ensuring minimal downtime and peak system performance.
• Systematically record and monitor customer interactions, technical challenges, and resolutions for future reference and continuous enhancement.
• Serve as a liaison between clients and internal teams, communicating customer feedback, suggestions for product improvements, and technical insights to contribute to ongoing product development and enhancement.
• Participate in the upkeep of technical documentation, encompassing manuals, guides, and troubleshooting resources.
• Aid in identifying opportunities for potential upselling, additional services, or product upgrades based on client requirements and usage patterns

job requirement

• Diploma or equivalent in Logistic or Engineering
• Experience in intra-logistics industry would be highly desirable
• Possess good interpersonal & people management skills
• Possess own car preferred
• Experience in managing own team

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Tell employers what skills you have

Technical Documentation
Management Skills
Field Service
Upselling
Troubleshooting
Microsoft Office
Microsoft Excel
Technical Assistance
Supply Chain
Material Handling
Material Handling Equipment (Mhe) Handling
Customer Satisfaction
Statistics
storage systems
Team Player
Product Development
Customer Service
People Management
Material Handling Equipment
Customer Service Experience