Job Description:

As a Client Onboarding Specialist, you will play a crucial role in ensuring a smooth and efficient onboarding experience for our clients. You will be responsible for guiding clients through the onboarding process, managing their expectations, and ensuring that their initial interactions with our company are positive and productive. Additionally, you will collaborate closely with the sales and customer success teams to streamline the onboarding process and improve overall client satisfaction.

Responsibilities:

• Manage the end-to-end client onboarding process, including initial client engagement, documentation, and account setup.
   
• Conduct thorough needs assessments to understand client requirements and tailor onboarding strategies accordingly.
   
• Coordinate with internal teams to ensure timely and accurate delivery of products/services to clients during the onboarding phase.
   
• Proactively address client concerns and provide timely solutions to ensure a seamless onboarding experience.
   
• Develop and maintain comprehensive onboarding documentation and resources for clients.
   
• Collaborate with the sales and customer success teams to identify opportunities for enhancing the onboarding process and improving client retention.
   
• Conduct regular follow-ups with clients to ensure their ongoing satisfaction and identify areas for improvement.

Work Location: 51 Scotts Rd, Singapore 228241

Work Schedule:
This job has the following work schedule:
Monday - Friday

Flexible

Office hours

Weekends Off

Benefits & Perks
This job has the following benefits:
Training & professional development

Travel & spending expenses

This job is located in Newton, Central, Singapore.

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