Business Analyst KYC / CRM
- 2023-10-31
-
Singapore
Business Analyst KYC / CRM
Job Description
Responsibilities:
- Collaborate with internal global user groups to understand their business, processes, challenges, technology solutions, and strategic objectives.
- Define the functional architecture and ensure thorough documentation of functional and non-functional specifications.
- Review functional test cases with the development and testing team.
- Manage and coordinate multiple projects simultaneously.
- Oversee end-to-end project delivery, from scoping to implementation, ensuring adherence to agreed parameters.
- Conduct meetings with project stakeholders at various levels, potentially in different locations.
- Work closely with developers and subject matter experts to establish the technical vision and balance usability with performance needs.
- Proactively manage project conflicts, dependencies, scope changes, risks, and issues, and communicate them to stakeholders in a timely manner.
- Contribute to the implementation of operational control policies and regulatory compliance.
- Report incidents according to the Incident Management System.
Skills & Experience:
- Bachelor's Degree or equivalent experience.
- Minimum 10 years of overall experience, with 5+ years in business analysis.
- knowledge of working with client referential data and KYC is a must
- Strong knowledge of Wealth management / private banking Front Office processes, client referential data, and KYC.
- CRM experience with tools like Invest Cloud, Adobe Campaign, or in-house tools.
- Excellent communication skills, ability to work in fast-paced environments and high professionalism.
- Agile team experience.
- Technical knowledge in PL/SQL, HTML, XML, and Java is a plus.
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