Job Descriptions:

Deliverpersonalized service over the telephone to customers in call centreon banking products, accounts, and services inquiries.
Provide one-stop customer services across all channels ofcommunications
Identify cross-sell opportunities duringcustomer interaction
Meet Customer Centre targets set(KPIs) without compromising quality of service delivery
To ensure accuracy and compliance for all customers’ requests
To adhere to professional standards of behavior &conduct when dealing with customers & fellow CSOs.
Solicit customers’ feedback and identify problem trends forimprovement actions
Flexibility in work deployment whenbusiness needs arise
Support and protect the companybrand by creating positive discussions in the social mediacommunity and to ensure message consistency across the differentonline platforms

Requirements

Min GCE O levels or higher
Experience withcustomer service skills and a professional communication skills.
Shift pattern inclusive of weekend and public holidays(with shift allowance) :
AM shift - 7am to 4pm, 8am to5pm, 9am to 6pm
PM shift – 2pm to 11pm, 3pm to12midnight
1 weekday off, 1 weekend off

Aaron Tan Mok Yee EA License No.: 02C3423 PersonnelRegistration No.: R22109226

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