Roles & Responsibilities

● Hardware Support - Installations, Move, Add, Change

● Decommission of IT equipment (networks, servers, networks, storage, backup devices

● Media management - HDD/SSD Destruction and Disposals

● Connect and disconnect cable patches to equipment in DC

● Hardware break-fix support - Installation of parts, reseat module, SFP module replacement including HDD / Memory / Mainboard, etc.

● Regular physical/visual inspection of equipment and data centre operations facilities.

● Provide onsite support during scheduled power down / up event

● Knowledge of Linux systems, installation, and network troubleshooting.

● Troubleshooting of issues for IT and network-related equipment

● Inventory management - Management of DCO Inventory records

● Perform regular cycle count for asset inventory for accuracy

● Rack, space, power, and cooling allocations for new installation or relocation requests

● Inventory/Documentation updates for new installation of structured cabling and material

● Capacity management (space, power, cooling, patch panel port availability)

● Understanding of DC Space, Power, Cooling Management

● Vendor Management - Coordination, Vendor Escort / Supervision

● Understanding of Incident and Change Management Process

● DC Access Request Management

● POP Site operations support and standby

● Provide regular reporting on progress as required (move, change, support request, and change)

● Regular reporting, maintenance, and development with continuous improvement capabilities

● Provide after-business hours support based on on-call schedule and shift work when required.

● Any other duties as assigned

ROLE REQUIREMENTS

● Minimum of 2 to 5 years experience working in the Data Centre operations space

● Good understanding and knowledge in data structured cabling and patching

Tell employers what skills you have

Switches
Asset Management
Troubleshooting
Hardware
Change Management
Data Center
Inventory
Amazon Web Services
Computer Hardware
Inventory Management
Vendor Management
Network Troubleshooting
Copper
Networking
Cabling
Linux