Roles & Responsibilities

Job description

As a Retail Associate, you will be part of the exciting and new omni-channel retail team, representing PPP Coffee on the frontline to advance our mission in connecting people with coffee. You will oversee PPP Coffee's retail concept store and will be responsible for being the bridge between the product team and the coffee community by providing recommendations for both homebrewers and baristas from our range of coffee and equipment.

Job Description

• Oversee the day-to-day operations of the retail outlet(s) by PPP Coffee in Singapore
• Lead and manage a team of full-time and part-time Retail Associates
• Responsible for maintain the look-and-feel of the shop through visual merchandising and daily housekeeping
• Ensure a high standard of service is provided in the store at all times
• Conduct and follow up on requests for in-store demos, events and/or workshops
• Handle all customer queries and feedback in a professional and timely manner
• Participate in regular product trainings and/or workshops
• Track, monitor and maintain store inventory and ensure accuracy in monthly stock take
• Prepare and submit daily and monthly closing sales reports and timesheets

Minimum Requirements

• Able to speak fluent English and/or communicate confidently with a diverse group of people
• 5-day work week including weekends and public holidays
• Service oriented and a team player

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

Tell employers what skills you have

Product Knowledge
Coffee
Housekeeping
Retail Sales
Selling
Cashiering
Customer Satisfaction
Team Player
Customer Service
Excellent Interpersonal Communication Skills