Roles & Responsibilities

At Core Collective, we take pride in creating an environment where our employees are empowered to treat the business like their own. We offer a safe and open workplace environment that encourages everyone to express their opinions and to grow with us.

Who we are:

Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.

Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.

Who are our residents:

In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.

In this role, you are at the core of our business and will play a pivotal part in influencing our pricing and sales strategy i.e. revenue strategy (based on industry best practices) to achieve your KPIs (Key Performance Indicators). You will be responsible for our biggest revenue driver and, through consultative selling, acquire high-value residents, as well as retain and grow our existing community of top health and wellness professionals.

You will drive strategic analysis and insights, making critical recommendations in key decisions for our business. You will also be responsible for team management and have the ability to give clear direction to your team and drive their performance so that they can achieve their KPIs and CAs (Critical Actions).

We need someone who is not afraid to think outside the box, shake things up, and bring their A-Game to the table.

You will have the chance to work with top-of-their-field fitness, wellness, and medical professionals. You will also have a supportive and collaborative Resident Success team who will execute your vision, and look to you for guidance and mentorship. Your team’s motto is "If our residents are successful, Core Collective will be successful."

Who you are:

You are a creative thinker with a strong entrepreneurial spirit who has a proven track record of exceeding sales targets and an in-depth understanding of the sales process. You are data-driven and possess excellent communication and interpersonal skills. You also have strong and proven experience in team leadership. If you're ready for a rewarding set of challenges and possess the necessary skills, passion, professional commitment and a strong team mentality - read on!

What You’ll Be Doing …

• Develop, drive, and optimise sales strategies using the Scaling Up Framework that aligns with the company’s growth goals by analysing market trends, customer insights, and competition.
• Lead the Resident Success team to close sales and deliver results
• Optimise sales processes to increase efficiency and effectiveness
• Developing an efficient, effective, and accurate monthly BD strategy and pipeline
• Train the community team to conduct structured weekly resident check-ins and manage policies and processes related to residents’ management, including:
  • Handling residents' requests
  • Addressing residents’ feedback promptly
  • Improving residents engagement
• Nurture a collaborative resident community that cross-refers regularly to each other through community engagement initiatives
• Performance management of the Resident Success team, continuously mentoring, coaching and training team members to efficiently, effectively, and accurately execute their roles

What you’ll bring to the table:

• 5+ years of proven experience in outbound and inbound sales or account management roles, with a track record of exceeding sales targets
• Persuasive and strong stakeholder and team management
• Well-rounded profile: the ability to combine business, strategy, and finance concepts to lead complex and multidimensional deals.
• Strategic problem solver with strong business acumen and an ability to effectively lead priorities in a growing, fast-paced organisation.
• Excellent communication and interpersonal skills, with the ability to build trust and maintain relationships with key stakeholders
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Diplomacy, tact, and poise under pressure

What’s in it for you:

• Core Collective values its employees and invests in their growth and development. You will have access to ongoing training and professional development opportunities, as well as opportunities to work on challenging and meaningful projects that contribute to the company's success.
• We also offer a dynamic and inclusive work environment where everyone's contributions are valued and where we make decisions based on our core values and what we believe to be best for our team and our customers.
• Joining our company means joining a team passionate about making a difference and creating an impact. If you share our values and are driven, creative, and committed to your personal and professional growth, you will find a home at Core Collective.

Our Vision

To become the Singapore Airlines of the fitness and wellness industry.

In line with our parent company Aurum and Woh Hup Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good).

We achieve our vision by:

1. Building fitness and wellness hubs that are centres of excellence in the industry
2. Filling our space with the best fitness and wellness professionals
3. Providing the best platform and support services to help our professionals grow
4. Fostering collaboration across disciplines for healthier and happier lives

Our Core Values

Benevolence

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)

Excellence

• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Continuous Improvement
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority

Tell employers what skills you have

Negotiation
CRM
Account Management
Customer Experience
Interpersonal Skills
Business Acumen
Sales Process
Strategy
Mentorship
Team Leadership
Attention to Detail
Networking
Team Management
Pricing