Roles & Responsibilities

Responsibilities

• Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)

• Respond managed security technologies fault alerts and/or customer escalation

• Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies

• Perform escalation to internal product domain experts and/or external product vendors

• Work with internal experts/external vendors to resolve technical issues

• Prepare Incident Reports on high severity incidents

• Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).

• Perform regular configuration backups on managed security technologies

• Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.

• Create and update technical documentations on managed security technologies

• Generate monthly reports according to service scope requirements

• Adhere to policies, procedures and security best practices

• Resolve problems independently and understand escalation procedure

Requirements

• Bachelor's degree in a relevant field.

• 3 to 5 years of Cybersecurity experience

• Proficiency in RSA Solutions, Splunk, Cisco NG Firewall/NG IPS, CyberArk PAM

Licence No: 12C6060

Tell employers what skills you have

Information Security
Security Operations
Troubleshooting
Cyber Security
Information Technology
IPS
Windows
Intrusion Detection
Network Security
VPN