Roles & Responsibilities

If you are looking for an Engineering and Technical Support role, Emerson has an exciting offer to you! This Application Engineer, Corrosion and Erosion Solutions (CES) role will be the product and solutions expert and will provide pre and post sales technical support to internal and external customers. You will provide customer’s feedback on products and solutions to global product managers and product development team.

In this Role, Your Responsibilities Will Be:

Application & Technical Support

· Drive improvement in technical excellence with product & solution differentiation, competition analysis, Frequently Ask Questions (FAQ) and Key Selling Point (KSP) documents.

· Support spec-in activities by developing and continuously improving product & system specification documentation.

· Manage and drive data analytics capabilities and reporting.

· Support data integration requirement / activities and perform beta testing whenever required.

· Manage and conduct product and solution training to country sales, service team, Local Business Partners) and external customer.

· Takes initiative to improve full CES portfolio proposal and quote to order process.

· Drive lesson-learned and knowledge sharing across countries and with overseas team.

Project Execution & Management

· Takes ownership of site deployment / activities and guide country service teams (including Local Business Partner) to complete installation & commissioning on time.

· Ensure accountability on site activity completion with review of commissioning, Site Acceptance Test report and database backup.

· Supports additional tasks and assignment given from time to time, including site visit, site survey and customer follow up with zero complaint.

· Collaborate closely with multicultural team and factory to have regular review on upcoming and current project execution status.

· Ensure project deliverables are meeting customer request date as per contract.

· Drive continuous improvement on project execution process and management.

Connected Services

· Manage technical support and data analyst team to lead discussions with customer and ensure communication of detailed analysis with reports on a quarterly basis.

· Audits delivery of reports in time and completion of service agreement.

· Manage and ensure timely Connected Services deliverables and renewals.

· Drive Connected Services growth initiatives, target new potential installed base and initiate valuable programs and improvement.

· Drive WT100 / old system upgrade by providing technical study, replacement / upgrade roadmap and proposal to customer.

· Manage and improvise the standard warranty / Return Merchandise Authorization (RMA) process, as well as the Connected Services warranty process.

· Investigate and support approval process for sensor claimed under warranty.

Who You Are:

You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You pursue everything with energy, drive, and the need to finish. You encourage others to learn and adopt new technologies.

For This Role, You Will Need:

· Minimum 2 years of proven experience in Process Control / Instrumentation / Corrosion Management / Asset Integrity Management with people management experience

· Good analytical and problem-solving skills.

· Strong collaboration and effective communication skill.

· Able to support site activities such as site visit, installation supervision, commissioning, troubleshooting etc.

· Knowledge on system integration, communication protocols, computer languages will be added advantage.

Preferred Qualifications that Set You Apart:

· Degree or equivalent in Engineering or any related field

· Proficient in MS office with good presentation skill is a plus.

· Able to travel whenever required including offshore.

· Confidence in working at height and in industrial environment.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

Tell employers what skills you have

Sponsorship
Corrosion
Factory
Approval Process
System Integration
Data Integration
Asset Integrity Management
Authorization
Finish
Warranty
Instrumentation
Process Control
People Management Experience
Working at Height
Technical Support