Responsibilities:
- Provide technical support by assisting customers withtroubleshooting and resolving technical issues.
-Maintain accurate and detailed records of troubleshooting steps andproblem resolution in the ticketing system to ensure seamlessfollow-up.
- Efficiently log, prioritize, and manage alluser queries, incidents, and requests in the ticketing system,ensuring timely and effective resolutions.
- Identifyand escalate complex or unresolved technical issues promptly,ensuring continuous progress and swift solutions.
-Deliver outstanding customer service to ensure complete usersatisfaction and build strong, positive relationships with allend-users.

Requirements:
-Diploma or Degree in IT or a related field.
- Friendlyand approachable attitude with excellent interpersonal skills,capable of working effectively with both technical andnon-technical staff.
- Strong command of English, bothwritten and verbal, with the ability to clearly communicatetechnical information to end-users.
- Prior experiencein IT helpdesk is an advantage.
- Committed, proactive,and dynamic attitude toward work, with a focus on achieving goalsand continuously improving service quality.

- Work Schedule: 5.5 Days per Week (alternateSaturday)