We're Salesforce, the Customer Company, inspiring the futureof business with AI + Data + CRM. Leading with our core values, wehelp companies across every industry blaze new trails and connectwith customers in a whole new way. And, we empower you to be aTrailblazer, too - driving your performance and career growth,charting new paths, and improving the state of the world. If youbelieve in business as the greatest platform for change and incompanies doing well and doing good - you've come to the rightplace.

Salesforce Professional Services focuseson delivering strategic engagements that define transformationalopportunities and articulate clear plans for execution of changeprograms. We rely on our team's expertise and specialisms to engagewith executive-level customers to agree on specific business goalsand actions to ignite the full value of Salesforce. Our approachconsiders people, process, and technology - and a successfulengagement includes recommendations to the business for change tosupport deeper, more relevant use of the Salesforceplatform.

Overview of theRole

Engagement Managers play acritical role in setting customers up for success by prescriptivelyshaping and then leading the execution of large andtransformational engagements at our most strategic customers. OurEngagement Managers serve as a trusted advisor to Salesforcecustomers, providing guidance to Sales & Professional Servicesteams, ensuring alignments across each customer's projects, andensuring the highest levels of customer satisfaction. They areSalesforce platform experts who are accountable for ensuringcustomer success, business value and leading the SalesforceServices team assigned to their account(s). They drive delivery ofthe expected outcomes for each engagement and are internally andexternally recognized as a business contributor, industry andproduct specialist.

Partnered with an AccountPartner (Services Salesperson), the Engagement Manager leads bothpre and post-sales activities. They are the delivery expert acrossthe portfolio of products, responsible for developing andarticulating comprehensive implementation proposals. They will thenmaintain the executive relationships and act as a main contactwithin these engagements in a billable capacity, ensuring tightalignment, offering proactive and prescriptive advice resulting inoutstanding Customer Success. This may include thefollowing:

• Pre-Salesalignment
• Project kickoff
• Bringing industry expertise and perspective
• Drive better outcomes through extensive platformexpertise
• Deep understanding of Salesforceplatform and solutions
• Engagement planning andalignment to customer objectives
• Regularcustomer sponsor check ins
• Services Renewalmanagement
• Ensure project operationalcompliance
• Executive Relationshipbuilding

Are you passionate aboutCustomer Success and would you like to work at the forefront ofDigital Innovation at one of the most exciting CRMcompanies?

YourImpact:

• Deliver highclient satisfaction (CSAT) by consistently meeting/exceeding goalsand metrics
• Ensure business value is realized(directly and indirectly) for each customer engagement thatconcludes with fully satisfied clients that are willing to bereferenced for new potential clients
• Bringstandard methodologies to each engagement through your deepplatform expertise by providing the Professional Services team withSubject Matter Expertise related to the proposed solution andclient needs in order to ensure successful projectdelivery
• Positively impact client Servicesrenewals (when applicable) by aligning customer success withprofessional services roadmap.
• Align closelywith Account and Services Sales team by leading pre-salesactivities such as the development of client-specific proposals,SOWs, staffing plans, engaging with SMEs across the organization togain consensus on an acceptable proposal
• Whereappropriate and required for Customer Success, providing directoversight to the project team during the full lifecycle of theengagement, acting as the point of contact for both the customerand Salesforce delivery teams
• Successfullymanage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by ourcustomers and other members of Salesforce and continue to build areputation for excellence in professional services
• Inspire people to do the best work of their careers,being a multiplier, amplifying the knowledge and capability of thepeople around you while continuing to provide an inclusiveworkplace as one of Best Places to Work.
• Showcontinued professional growth and development
• Act as an advisor on complex issues and engagements,exercising discretion and latitude in reaching criticalgoals.
• Lead cross-functional teams and mentorsothers
• Manage to a minimum billable utiltarget
• Partner with the Go-to-Market Team(Services Sellers) to drive continued growth of services
• Proactively mitigate and manage critical issues andat-risk accounts; communicate effectively and appropriately withinternal and external leaders andexecutives

RequiredQualifications:

• Directexperience delivering and/or overseeing solutions on the SalesforcePlatform.
• Proven experience deliveringconsulting services, including team leadership and activeinvolvement in selling professional services, including Advisoryengagements
• Degree or equivalent relevantexperience required. Experience will be evaluated based on the corecompetencies for the role (e.g. extracurricular leadership roles,military experience, volunteer roles, work experience,etc.)

PreferredQualifications:

• Experience operating in a pre-sales environment, shapingand scoping large and complex implementation projects
• Proven experience in leading enterprise-level projectsand programs
• Salesforce Application and/orSystem Architect certifications
• Demonstratedtechnical and/or functional proficiency, and ability to work wellwith architects or SMEs into pre-sales activities.
• Extremely strong written and verbal communication skills,executive level presence and experience in working in a clientadvisory role
• Demonstrated ability toinfluence a group audience, facilitate solutioning and leaddiscussions such as implementation methodology, Road-mapping,Enterprise Transformation strategy, and executive-level requirementgathering sessions
• Proven track record inbuilding strong working relationships across multiplefunctions/levels; adept at fostering healthy dialogue
• Understands cloud-based technologies; translatescustomer/business requirements into business solutions (andsuccessfully positions with customers)