Roles & Responsibilities

1. Understand the existing process and procedures for Helpdesk, Change, Incident and Problem management.
2. Identify the areas of improvement to reduce time to delivery avoiding manual errors.
3. Design, develop and implement solution based on functional requirement.
4. Test the functionality of the developed solution in collaboration with partners and end users.
5. Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
6. Rollout the solution to all environments across different environments.
7. Provide Maintenance support for the application and systems; apply fixes as and when required.
8. Support version upgrade for the products and amend the scripts/process as and when required.

1. Enhance system to deliver Helpdesk workflow functionality
2. Enhance system to deliver Change workflow functionality
3. Enhance system to deliver Incident and Problem management.
4. Integrate with bank’s monitoring tools.
5. Integrate with Cyberark for password administration.
6. Integrate with UAMS for users access requests.
7. Integrate with SMS/NaaS notification tool.
8. Integrate with Active Directory.
9. Deliver reporting and charting capabilities.

Tell employers what skills you have

Active Directory
Rollout
Software Engineering
JavaScript
SDLC
Administration
Test Cases
SQL
Problem Management
Python
Java
C#
Software Development
C++