Roles & Responsibilities

WhatsApp: +65 82026403

Email: supreme.annechu@gmail.com

CRM Executive

• $2, 700 - $3, 500
• 5.5 days: Mon-Fri, 9am -6pm / 9-1pm
• Marymount

Job Descriptions:

• Contact prospective customers by telephone to promote products/services and schedule appointments for sales staff to meet them.
• Deliver scripted sales pitch to the customer / adjust scripted sales pitch to meet the needs of specific individuals.
• Handle customer enquiries & obtain customer information, including names and addresses.
• Record customer details, including reaction to the product or service offered.
• Relay messages to appropriate staff, including but not limited to confirmed appointment schedules for field Sales Reps to meet prospective customers.
• Conduct customer and marketing surveys.
• Answer telephone calls from potential customers who are responding to advertisements
• Update and maintain information on computer systems and their archives.
• Ensures the database of prospects is well-maintained and updated.
• Creation of internal detailed data briefs to ensure correct profiling/segmentation of data in a timely manner.
• To monitor and maintain data standards of records inputted into CRM systems
• Processing of varied data sources, including recoding / transforming data, merging and cleaning, weighting etc.
• Integrating data-driven segments and models into the CRM campaigns
• Structuring datasets to facilitate loading into proprietary reporting tools
• Creating monthly reports to show data, conversion and retention performance.
• Provide general administrative support to Supervisor.
• Any ad-hoc duties assigned by the Superior

Job Requirements:

• Experience in sale/telesales/customer services is preferred
• Min 1 year working experience in relevant field

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