Roles & Responsibilities

General roles and responsibility required of this role:

• Create, delete, reset and suspend user's ID of operating system (eg. Windows, Linux, etc.) and application per approved change request.
• Comply with instituted workplace securities at customers' premises.
• Provide accurate and timely reporting daily
• Review and update ID admin documentations where required
• Participate in IT audit by providing information and documentation in a timely manner and achieve SAT audit rating.
• Perform level 1 support & troubleshooting for ID related problems.
• Perform tasks assigned by line manager and be always contactable.
• Issue pin mailers and answer phone/email enquiries from institution users.
• Perform labelling, ID revalidation and remediate all deviations in a timely manner.
• Perform Privilege Authorization Revalidation and remediate all deviations in a timely manner.
• Perform timely escalation to respective support team where necessary.

Essential skills and experience required:

• Diploma or Any equivalent, in any Technical discipline
• Minimum 2-5 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Technically proficient in Microsoft Office

Key Objective:Ø Ensure all tickets are closed on time

• Create / Remove IDs as per the agreed SLA
• Set good example to the team on taking responsibility and how to execute it with less supervision.

Tell employers what skills you have

Troubleshooting
Microsoft Office
Hardware
Ticketing
Problem Solving
Securities
Authorization
Problem Management
Service Desk
IT Audit
Windows
Team Lead
ITIL
Audit
Linux
Incident Management