Responsibilities

• Support & contribute to Business Control Asia Pacific Division (BCAPD) management in business planning for Remittance Operations to meet the bank’s values and BCAPD’s mission and objectives.
• Support & contribute to BCAPD’s regional plans for Remittance including participating & recommending changes/improvements as a Subject Matter Expert in driving an ideal Core Remittance Model focussed on standardization & digitization of processes & systems thereby achieving processing efficiency, high quality output & overall effectiveness of process (including improving of STP/’No-Touch’ processing).
• Support planning & changes to Banks’ internal processes related to industry strategic change pertaining to ISO20022 rollout whilst maintaining underlying process and controls during the transitionary phase until full roll out.
• Participate in Industry Forums (for e.g., MEPS+, ABS & related) to keep abreast of changes in industry and to keep Bank processes in line with industry standards related to both domestic & foreign remittance.
• Proactively review processes and controls, identify gaps and redundant processes, seek automation/process re-engineering (using macro, RPA, OCR, or other workflow tools) with aim to improve efficiency, institute robust control, mitigate risks and enhance customer’s experience.
• Actively engage and manage people-conduct team meetings, involve in setting direction for the team, including team’s capacity planning, plan & promote reskill, upskill training to achieve optimal capacity in the group. Provide mentoring, training & assistance to support team’s growth.
• Responsible to set objectives & facilitate for twice yearly performance review for the staff (including managing performance issues within the team). Participate in annual pay review and recommend staff for promotion. Identify talent & execute succession planning.
• Responsible for new product review, new systems / system upgrade & or re-design plans & ensure planning and participation in UAT till successful implementation.
• Participate in regular meetings within BCAPD or with stakeholders (both internal & external as applicable). Contribute constructively on operational issues, new requirements, new products, systems, etc. Build and drive data driven decision making capability (including performance & risk management through KRIs & KPIs).
• Familiarise with Head Office rules and the applicability to Remittance & other BCAPD processes. Have a good understanding of applicable market rules & best practices to drive a control culture within the team.
• Investigate and report discrepancies, information leakage and irregularities arising from transactions, system failure, etc. and resolve issues including handling stakeholder's complaints and escalating all issues promptly.
• Responsible for Remittance Group’s adherence to Banks’ respective control framework, identifying & reporting gaps (via RCSA, MSII process), control reviews by internal & external auditors, resolution of any gaps observed as an outcome
• Regular review of group procedure manual (BOP) to ensure the group operations is in accordance with SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• Responsible to oversee & the governance of offshored processes in line with applicable rules/market practices. Maintain close partnership and collaboration with Shared Service Centre (SSC). Hold regular meetings with SSC to understand issues and work on improvement. Also provide support to SSC by continuously sharing best practices, applicable market practices & other updates which includes regulatory matters.
• Responsible to contribute & execute Remittance Operational Resiliency plan/s and to conduct regular review of Remittance Group’s BCP drill test scripts and allocate staff members participation in BCP drills.
• Responsible for timely & accurate submission of Remittance related internal & external reporting requirements including local & external Regulators (for e.g., MAS, MOFA, JFSA, etc.)
• Responsible for approval of transactions and other related workflows on a day to day basis as per underlying authority (including delegated).
   

Requirements

• Degree in Banking & Finance or equivalent. Excellent knowledge of Credit Product Documentation/Loans Operations & applicable market best practices.
• At least 15 years of Banking experience in Remittance Operations of which last 3-5 years as Group Head managing a team of more than 15 staffs. Experience in managing offshored processes resulting in effective oversight & governance.
• Knowledge and experience in Cash Operations including Global Markets Operations for e.g., Pre-settlement, Settlement & Post-Settlement activities and Controls
• Experience in initiating successful biz/process re-engineering, transformation. End to end thinking driving sustainable design/solutions. Strong customer service aptitude & resolving escalated cases on priority. Strong analytical, problem solving & judgement skills.
• Good understanding of Industry platforms for Domestic Payment Systems, Cross Border including SWIFT Alliance & related eco systems.
• Knowledge of AML/Screening processes subject to payment processes.
• Good understanding of underlying Local Regulatory Requirements/Notices (MAS626, MAS757, etc.)
• IT skill sets: Understanding of EUC/Macro, RPA, OCR, workflow tools, others. Track records in process reengineering, transformation. Program management skills & understanding of System Development Lifecycle, Agile methodologies.
• Experienced in management/leadership positions in an operations setting and possesses critical thinking skill, excellent oral & written communication and stakeholder management.
• Strong Organization skills and ability to prioritize and manage a variety of tasks.
• Excellent inter-personal skills and people management skills including the ability to influence & lead a diverse group of people.