Roles & Responsibilities

As a Messaging Engineer, candidate will be part of team to implement and manage the Public Sector Environment for Messaging and Collaboration Services. You will work within a team of engineers with strong technical competency to conceptualize, implement and manage the Public Sector infrastructure services and ensure high levels of availability, performance and security posture of the environment.

Responsibilities

• Solutioning, Architecting and Deploying Exchange, on-premise and Cloud-based solutions
• Design and Implementing Exchange and Collaboration platforms - Microsoft Exchange Online, Microsoft Azure AD, Skype, MS Teams and SharePoint Online, Microsoft Office 365
• Migrate messaging environment to Exchange 2016 and Exchange online
• Drive Critical Incident management / Escalation Management
• Provide deep level support, change and problem management for Active Directory and Messaging / Collaboration technologies
• Work closely with Customers and Gathering their requirements for infrastructure design, transforming requirement into solution deployment
• Translate the customer needs into technical requirements in line with proposed solutions
• Create Low/High-level design documents (LLD & HLD), Technical design document and Implementation guide
• Manage and mentor a team of Infrastructure specialists comprising of Active Directory Specialists, Systems and Server Professionals
• Participate in Knowledge Transfer for new Projects
• Drive service improvement plans at the service line level

Requirements

• 10 years’ experience in the above domain areas
• Diploma in a relevant field
• Proven planning, implementation and migration experience from Exchange on premise to Microsoft Exchange Online
• Knowledge of ITIL processes and procedures
• Demonstrated experience in the following areas:
• Lead discussion between internal teams and external product principals
• Up-to-date with latest product roadmap and best practices
• Define policies and procedures related to Messaging and Collaboration environment
• Provide input to optimise and automate workflows and processes
• Justify new initiatives and recommend new ones to stakeholders
• Team player with strong analytical thinking and problem-solving skills
• Good written and verbal communication skills, with ability to present and communicate effectively with non-technical audience

Preferred Requirements

• Powershell scripting

Tell employers what skills you have

Microsoft Azure
Drilling
BLAST
Powershell
Public Sector
Escalation Management
Scripting
Microsoft Exchange
Microsoft Office 365
Problem Management
ITIL
Mining
Incident Management