Roles & Responsibilities

Are you a dedicated and organised individual with a passion for fostering strong customer relationships and ensuring smooth administrative operations? Do you possess exceptional communication skills and enjoy working in a dynamic educational environment? If you answered yes to these questions, we have an exciting opportunity for you at Concept First Learning Centre as an Administrative and Customer Relations Executive.

As an Administrative and Customer Relations Executive,your customer-centric approach will be instrumental in ensuring excellent service to our students and parents, handling inquiries, and providing timely resolutions to their needs. You will also play a vital role in supporting our teaching team while managing essential administrative tasks.

When you join Concept First, you get:

• Meaningful job with clear purpose of bringing value & joy to our customers
• A supportive and encouraging environment that favours attitude over experience.
• A reliable Team that not only supports and mentors you but also grows with you .
• A place of constant learning where you will develop a wide range of skills .
• A highly competitive remuneration package that grows along with you.
• Ease of mind with medical and dental coverage
• A Company Management that does not micromanage
• A clear progression track: Your career grows with our company as we provide the following career track: Admin officer > Senior Admin Officer > Centre Manager > Operations Manager > Operations Director.

Job Scope

Administration

• Utilise online School Management System to perform the functions of enrolment and payment, attendance tracking, key metrics tracking (e.g. student numbers, withdrawals)
• Simple bookkeeping, issue invoices and receipts using online accounting tool Quickbooks
• Procurement of goods from vendors (e.g. lab equipment, office supplies)
• Provide support to the Teaching Team (e.g. printing and scanning)
• Liaising with external vendors (e.g. photocopier and printing companies)
• Update centre calendar (e.g. meetings, class events)
• Take accurate minutes during meetings
• Draft correspondence such as emails and WhatsApp message

Customer Relations

• Provide prompt response to enquiries / or resolution to customer feedback and requests (via phone / email / WhatsApp / Social Media e.g.: Telegram)
• Confidently and clearly explain Concept First’s programmes to customers
• Proactively build, maintain and enhance relationships with students and parents (via offline and online channels)
• Actively drive student recruitment and enrolment of students
• Assist in generating daily customer inquiries, student enrolment, class attendance and other relevant centre operational statistics reports

Simple Housekeeping

• Upkeep cleanliness of premise (e.g. vacuuming, emptying waste baskets)
• Tidy and disinfect classrooms (as per necessary)
• Running simple errands (purchase stationary etc)

Working Hours

• Weekday: Tuesday - Friday, 1pm - 9pm
• Saturday or Sundays: 8:30am – 5.30pm
• Rest Days: 1 weekday and 1 weekend

Location

• 449 Clementi Ave 3 #01-261 (Upper Level) S120449
• 1 Marine Parade Central #11-07 Parkway Centre Singapore 449408

Skills Required

• Google Drive
• Google Calendar
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

We are looking for a candidate who is

• Organised, Meticulous, Systematic
• Responsible, takes initiative
• Honest
• Self-disciplined to work individually and as a team
• Positive attitude to learn
• Able to converse in English and preferably mandarin
• Customer-oriented with empathy
• able to bring smiles to the environment

Salary is commensurate with experience.

Find out more about us here! https://conceptfirst.com.sg/careers/

Tell employers what skills you have

Troubleshooting
Microsoft Excel
Interpersonal Skills
Google Drive
Customer Relationships
Administration
QuickBooks
Bookkeeping
Google Calendar
Team Player
Microsoft Word
Customer Relations