(AVP) Cash Implementation Manager, Global Transaction Banking - Cash Implementation & Client Services | OCBC

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OCBC

(AVP) Cash Implementation Manager, Global Transaction Banking - Cash Implementation & Client Services

2024-03-08

Singapore

(AVP) Cash Implementation Manager, Global Transaction Banking - Cash Implementation & Client Services

Butiran Pekerjaan

Roles and Responsibilities:

Overall responsibility for the project management and success of each implementation. The range of projects varies from standard to highly complex/customized solutions.
Work with different stakeholders (customers, vendors and internal partners such as Sales, RMs, Legal and Products) for customer cash management solution onboarding.
Ensure solution delivered at least meets (or exceeds) customer requirements, is on-time and within established quality standards.
Train clients, drive utilisation and customers' satisfaction.
Provide handover and training to client services team post implementation.
Drive innovation and process improvements to improve productivity and client experience.

Reporting to: Team Lead (Implementation), Implementation & Client Services

Qualifications
Requirements:

Mandarin speaking and writing is preferred
Degree in Banking & Finance / Business is preferred
Minimum 2 years' experience in implementation or project management with external customers preferably in the areas of cash management and/or trade finance, and at least 2 years of working experience preferably in the banking industry
Some experience and/or knowledge in ERP packages (SAP, Oracle), Host-to-host and API Connectivity is preferred
Certification in project management will be an advantage
Thorough, detailed with excellent follow-through
Mature, diligent, outcomes-driven, self-starter, all-round team-player
Strong presentation and excellent interpersonal skills
Ability to work under pressure, managing multiple projects with conflicting priorities
Previous experience in customer service is useful
Change mindset to drive innovation and process changes

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