Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About SPS: We are a high-performing and highly engaged team whose purpose is to enable our T&O People to be Awesome, through a range of data-driven programmes and initiatives focused on the development, engagement and wellbeing of our people so that they may do their career's best work aligned with DBS's aspiration to the Best Bank for a Better World. Our portfolio includes Learning and Development, Engagement, Cultural Change, Transformational Leadership and People Programmes for T&O regionally (15,000 T&O employees in 6 core markets).

Job Purpose:

To be one of the change-makers who can co-drive people transformation programmes aligned with the Group HR agenda whilst realising the T&O's vision and strategy intent as a key pillar of DBS to make banking joyful for our customers and fulfilment for our employees.

Key Roles and Responsibilities:

This role cuts across all ops and tech units in all the core markets.

Strategy

• In partnership with PTC lead, to conceptualise, develop and deliver a people strategy focused on inspiring, developing, engaging and caring for the wellbeing of our T&O people.
• Work closely with business stakeholders to ensure programme objectives and deliverables align fully to the overarching business strategy.

Execution

• Design, develop and roll out programmes that bring to life the people strategy. (example, Transformational Leadership, T&O Care, My Voice survey follow up action plans, PoP etc)
• Design and facilitate workshops that bring alignment and action to multiple stakeholders e.g. T&O MyVoice Action Planning
• Design and build dashboard to track progress and generate transparency across all the pieces of work as well as to facilitate decision making e.g.
• Employee Experience Survey data analysis
• Create connectivity across projects/programmes inside SPS, Ops COO, T&O or other areas of the bank
• Works in partnership with other Ops COO teams to deliver on cross-functional projects / events (like T&O Open, Leadership Conference, etc)
• Project manage the engagement and management of external vendors /consulting service providers
• Present periodic updates to the relevant stakeholders
• Manage stakeholder relationships in HR and across T&O

People

• Ability to work with people of all levels and different ops / tech units in core markets
• Cross-cultural sensitivity will be a plus
• Identify and raise risks and issues to the programme(s) deliverables

Requirements:

• Bachelor's degree with at 8+ years of experience Business, Learning and Development, Human Resources. Background in IT, Banking & Financial services would be beneficial
• Demonstrated PRIDE! behaviours
• Strong programme management experience
• Strong verbal, written communication (strong powerpoint skills) and presentation skills
• Confident dealing with pressure and deadlines
• Demonstrated experience & independence with involvement in multistage projects
• Passionate about making a difference for people
• Competent in managing big data and data analysis
• Comfortable in dealing with ambiguity
• Proficient with Microsoft applications
• Independent worker and a strong team player
• Can-do attitude with demonstrated experience in embracing & executing on new technology and ideas

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.