Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Network Management.

Principal Responsibilities

Network Development:

• Identify and evaluate potential healthcare providers, including hospitals, clinics, physicians, specialists, and ancillary service providers
• Establish and maintain strong relationships with healthcare providers to expand the network and enhance service delivery
• To develop network expansion strategies aligned with business objectives
• Conduct market analysis and competitor research to identify network gaps and opportunities for improvement

Contract Negotiation and Management:

• Negotiate provider contracts, reimbursement rates, and service level agreements to ensure competitive pricing and optimal terms
• Collaborate with legal and compliance teams to ensure contracts comply with regulatory requirements and HSBC Life's policies
• Regularly review and update provider contracts to align with changing business needs and market dynamics
• Monitor contract compliance and performance metrics to identify areas for improvement and take necessary actions

Provider Performance Management:

• Establish and track key performance indicators (KPIs) to evaluate provider performance and quality of care
• Conduct provider audits and performance reviews to ensure adherence to contractual obligations and service standards
• Collaborate with internal teams, such as claims, customer service, and medical management, to address provider-related issues and improve service delivery
• Implement performance improvement initiatives, including provider education programs and corrective action plans when necessary

Network Optimization:

• Analyse network utilization patterns and identify opportunities for optimization, cost savings, and improved patient outcomes
• Collaborate with data analytics teams to generate network performance reports and insights
• Develop and implement strategies to enhance network efficiency, including provider consolidation, referral management, and telemedicine initiatives
• Monitor healthcare industry trends and regulatory changes to adapt the network strategy accordingly

Vendor and Stakeholder Management:

• Collaborate with external vendors, such as provider credentialing agencies and network analytics providers, to ensure smooth operations and data integrity
• Liaise with internal stakeholders, including underwriting, sales, and marketing, to align network strategies with business goals
• Foster strong relationships with key stakeholders, such as healthcare associations, professional networks, intermediaries and industry organizations

Requirements

• A recognized Diploma in any discipline with 1 – 2 years of related work experience in the insurance industry, preferably experience in Group or individual Health Business
• Excellent verbal and written communication skills and interpersonal skills
• Able to work independently and a fast learner, able to grasp processes and system quickly
• Able to multi-task and work under pressure to meet tight deadlines in a face-paced environment
• Strong customer orientation, team

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.