Roles & Responsibilities

Job Summary

To support remittance unit including but not limited to:

• All end-to-end process for inward and outward remittances;
• Perform the role of both Maker and Checker for remittances.
• Participating in change initiatives and business new products implementation and testing; and
• Investigating issues and proposing resolutions.

Job Responsibilities

• To support on the start- to- end for all inward and outward remittances process flow.
• Perform the role of both Maker and Checker for Remittances.
• Pre-processing and verification of customers’ outward remittance applications including Cashier’s Order.
• Process SWIFT/ MEPS/GIRO/FAST payments.
• Perform data entry of outward remittances including MT191 charges.
• Process and check inward remittances and G3 payments.
• Perform daily reconciliation of all remittances instructions and control checks.
• Ensure that all transactions are processed within timelines stipulated on the SLA.
• Ensure the remittances advices are being mailed out timely and comply with the controls in place
• To assist in periodic reporting for management, treasury, finance, HO and regulator
• To escalate potential operational issues, provide recommendations and suggestions for processes and workflows for SOP to deliver daily tasks efficiently and to mitigate risk effectively
• To participate in ad-hoc projects and support Business initiatives; and User Acceptance Testing when required. To prepare test scripts based on the agreed finalized requirements in Scope of Work and User’s Requirements
• To ensure all transactions are processed accurately and timely in compliance with the Bank’s policies, controls and regulations
• To handle customer inquiries/feedback, call-back, problem solving and resolutions and to liaise with customer/business units on update/follow up issues
• To assist in provide training and OJT to new/junior staff and trainees when assigned
• To reconcile agent Nostro accounts for the charges
• To perform RCSA as per schedule.
• To act as a back-up cover for the role of Manager, Operations (Branch Services)
• Any other duties assigned by the Management from time to time.

Job Requirement

• Diploma or Bachelor’s Degree in Banking & Finance, Accountancy, Business Administration or equivalent.
• At least 8 years of relevant work experience in a Financial Institution.
• Possess excellent working knowledge of SWIFT/MEPS/GIRO/FAST payment message types.
• Strong interpersonal and communication skills (both written and verbal).
• Positive mindset coupled with a ‘can-do’ attitude.
• Able to multi-task and drive desired outcomes with tight timelines.
• Meticulous with an eye for details.
• Independent and self-motivated team player.

Tell employers what skills you have

Treasury
Able To Multitask
Problem Solving
Administration
Data Entry
Compliance
Communication Skills
Banking
User Acceptance Testing
Team Player