We are Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across Asia Pacific we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference? 

You are:
The ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.
Key Responsibilities:

Solution Building
• Support large and complex pre-sales / RFP processes involving multiple technologies:
• Develop the technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates in line with the clients requirements
• Present and discuss solutions with client executives
• Present technology solution to internal executive approvers
Delivery
• Act as customers’ key contact on the proposed technology solution
• Build the technical architecture in line with the scope, and proposed solution
• Handle complex technical questions related to the solution
• Consider technical impact of the clients requirements and provide technical solutions for the same
Skill Building
• Mentor and assist with internal staff to develop and improve skills
• Establishing oneself as a servicenow technical leader
• Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within Service Management, Customer Service Management, 

Qualifications:

Qualifications
Basic Qualifications:
• Deep knowledge of ServiceNow
• Minimum of ServiceNow Certifications
• Minimum of 5 years’ experience in building complex servicenow experience with a focus on CSM (Customer Service Management Module)
• Minimum of 5 years’ experience translating technical solution requirements to business requirements and customer outcomes.
• Knowledge of Service Management, ITIL, and Customer Service Management
• Executive presentation experience with business acumen
• Excellent written and oral communication skills
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Strong time management skills
• Experience with DevOps and Agile engineering practices

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.