Roles & Responsibilities

Main Purpose

Ensure seamless and efficient IT operations across Apex Singapore and Hong Kong, with a particular focus on managing and optimizing Salesforce applications, general IT systems, and support services. This involves overseeing the maintenance, security, and performance of IT hardware, software, and network infrastructure to enhance organizational productivity and enable informed decision-making through timely and accurate business report generation.

The Salesforce specialist will collaboratively work with cross-functional teams, external vendors, and end-users to address IT needs, implement technological advancements, and ensure compliance with industry standards, ultimately driving a reliable, secure, and technologically advanced IT environment that aligns with the organization's strategic goals and supports the growth and success of the business.

Roles and Responsibilities

Salesforce Specialist

• Manage the existing Salesforce application, which entails enhancement, trouble shooting and reviewing of the functionalities.
• Generate business reports and develop new reports as and when required.
• Liaise with external Salesforce vendor on all related needs.

General IT

• Oversee and upkeep all IT systems, encompassing hardware, software, and network infrastructure.
• Offer technical assistance to retail outlets, addressing computer and software concerns, conducting troubleshooting, and swiftly resolving technical issues.
• Collaborate with internal teams to comprehend and cater to IT needs and specifications, ensuring seamless operations across all sites.
• Generate business reports using Salesforce and NOVA POS systems, presenting pertinent data and insights to stakeholders.
• Keep abreast of the latest technological advancements and suggest relevant solutions to enhance IT infrastructure and operations.
• Regularly perform system audits to detect potential problems and implement necessary upgrades or enhancements for optimized performance.
• Oversee data security and backup systems, ensuring the safeguarding of sensitive information.
• Support other departments in setting up and maintenance of domains and websites.
• Provide training and assistance to end-users on IT systems, imparting essential guidance and knowledge for efficient technology utilization.
• Liaise with external vendors and service providers to resolve technical issues, manage contracts/subscriptions, and maintain peak performance of IT systems.
• Stay informed about industry trends and advancements, proposing and implementing best practices to elevate IT operations.

Requirements

• Possession of a minimally a Diploma in Computer Science, Information Technology, or a related field.
• Possession of Salesforce application certification is required.
• Demonstrated experience in an IT Manager role or a comparable position, preferably within a multi-location retail setting.
• Essential proficiency in computer systems, hardware, software, and network infrastructure.
• Familiarity with NOVA POS systems is advantageous.
• Effective problem-solving and troubleshooting aptitude, efficiently handling technical challenges.
• Strong communication and interpersonal skills, facilitating effective collaboration with teams and stakeholders.
• Ability to work both independently and in a team-oriented setting, adeptly managing multiple tasks and priorities.
• Prior experience in the retail industry is highly desirable.
• Minimum Diploma certificate
• Proficient in English speaking and writing

Tell employers what skills you have

Sales Force Development
Salesforce.com Implementation
Salesforce Training
Salesforce.com Certified Developer
Salesforce.com
Data Structures
Salesforce
Salesforce.com Certified Administrator
Sales Force Automation
IT Operations
Salesforce.com Consulting
Support sales forces
User Management
Salesforce.com Administration
Visual Force
Teamoriented
Sales Force Effectiveness
implemented Salesforce
Salesforce Administrator
Salesforce Marketing Cloud