Reporting to the Assistant Director, the successful candidatewill be responsible for all operational aspects of programmemanagement and delivery of the assigned programmes within NanyangExecutive Education (NEE).

The keyresponsibilities include:

• End-to-endprogramme management and delivery, from responding to customerenquiries, lead management, processing of course applications andfunding compliance paperwork, to onsite support and liaising withdifferent stakeholders such as course participants, industrypartners, faculty from within and outside of NTU, vendors and NTUcolleagues in IT, Finance, etc.
• Prompt andprofessional follow-up with enquiries from prospective clients/participants to ensure positive experience
• Ableto prioritize roles and tasks when handling multiple programmes andhigh volume of applications with tighttimelines.
• Able to handle unexpected situationsthat may arise just before or during programme delivery, andpossess effective communications and problem-solving skills toresolve the situation.
• Comfortable withtechnology and able to pivot to online platform or hybrid learningmodes on short notice when required
• UnderstandSkillsfuture funding framework to ensure compliance with SSGguidelines and regulations
• Understand how touse data collected from programmes to draw insights, improveoperations and reporting, and makedecisions.
• To assist in any project orimprovement initiatives that will further enhance the efficiencyand service delivery of NEE, and to contribute ideas in thisregard.

Requirements

• Bachelor'sdegree in any discipline
• At least 4 years' workexperience, in programme management, event management, or customerservice role, preferably from a fast-paced large organization oreducational /CET environment.
• Proficient inoffice software including MS Office, Zoom,Teams
• Excellent interpersonal and communicationskills (both verbal and written)
• Ability towork independently, as well as in a team
• Ableto multi-task in a fast-paced environment and pay attention todetails
• Pleasant disposition and professionalin demeanour

We regretthat only shortlisted candidates will benotified.

Hiring Institution: NTU