Roles & Responsibilities

Functional Responsibilities

• Perform teller duties in branch, including to handle counter transactions in Cash & Cheque -withdrawal/Deposit, issuing of Cashier’s’ Order issue and Auto Financing Payment;
• Perform Fixed deposit transactions processing and monitor income, repayments, break costs.
• Perform internal Fund Transfer, FX transactions, cheque book issue;
• Customer Account closure and static data update;
• To provide counter services to customers and customer’s enquiries;
• Verification of Hire Purchase Agreement for HLBB customers;
• Provide efficient and customer-focused service to meet customers’ needs and exceed expectations;
• Provide inputs into operation processes and workflows to deliver efficiently and mitigate risk.
• Escalate potential operation issues, provide recommendations and suggestions to the direct manager;
• Responsible to prepare/update operational procedures to reflect changes to policies/regulations and in current practice;
• Work as a team to achieve business objectives, performing other duties and functions as assigned for supporting the branch;
• Report suspicious transactions to proper channels.
• Assist and participate in ad-hoc projects

Experience/Requirements

• At least 2 years work experience in the banking industry
• Well versed in lending middle office operations as well as familiar with the related front to end workflows essential
• Strong analytical and problem solving skills essential
• Able multi-task and thrive in a fast-paced work environment
• Meticulous, with an eye for detail.
• Good communication skills, both verbal and written
• Strong finance and accounting background
• Knowledge in fixed deposits would be advantageous.

Tell employers what skills you have

Front Office
Hire Purchase
Written English
Middle Office
Currency
Interpersonal Skills
Retail Banking
Accounting
Good Communication Skills
Deposits
Accountability
Banking
Team Player
Customer Service