JobSummary

The Sales Business RiskManager directs and oversees front to back risks for the SalesProcesses within Transaction Banking (TB) Sales. Manage all TBSales risk universe; not limiting to Cash Sales risks; CashMis-selling & Cash Pricing and Trade Sales Risks; Conflicts ofinterest, Misuse of Sensitive or MNPI, Trade Mis-selling, TradePricing and Client Pricing Communications.
Reporting tothe Head of Sales Performance Management (SPM), this role managesall Sales related risks globally. The incumbent will focus on theend-to-end Cash and Trade Sales processes risk controls, reporting,governance and supervision. The primary requirements of the rolewill be to:

• Act as the voice, eyesand ears of the Global Heads of TB Corporate and FI Sales, for allmatters related to Risk for Cash and Trade Salesprocesses.
• Co-ordinate and effectivelycommunicate the implementation of new developments, regulatoryinitiatives and policy roll outs to impacted Sales teams and Salesprocesses globally.
• Effectively manage theentire Risk Management agenda for TB Sales globally, along withensuring targeted Front to Back peer reviews, and the proactivepeer review and audit findings
• Coordinate withkey stakeholders centrally, regionally and in countries to increasetransparency and share key learnings and best practice. RepresentTB Corporate and FI Sales in relevant risk forums anddiscussions.
• Ensure risks in country/regionaddendums and assessed, escalated, remediated and accepted atappropriate levels.
• Ensure all non-standardactivities, dispensations and deviations to standards are riskassessed before they are taken on board.
• Ensure root cause reviews are completed for risk eventsas per policy timelines and are of superior quality. Actions aretracked and taken to closure. Monitoring shared in TB Salesmanagement global and/or regional forums.
• Drive and manage / participate in the Transaction BankingGlobal Risk Forum. Provide strategic advice to the forums,committees and respective chairperson to reflect accurate view ofmarket and current position. Ensure absolute adherence tocountry/region BAU and deadlines, and effective business escalationfrom risk forums to Group refinement committees.
• Develop control enhancements to ensure that any knownrisks are controlled within acceptable boundaries and consistentstandards. Ensure comprehensive business plans and risk mitigatingmeasures are implemented in country/region, which arecost-effective and scalable.
• Comply with, andcascade, implementation and oversight of TB's Conduct andSupervision agendas amongst Sales teams globally, ensuring timelyand effective delivery against both in line with TB and SalesScorecard targets towards an enhanced culture of goodConduct
• Oversee the effective design andexecution of controls within the country/region, includingidentification of gaps and remediation of issues, elevatingresidual risk where appropriate
• Work with SPMteam members and TB Risk teams to drive hubbing of control checkswhere feasible, ensuring continued country oversight and ownershipof hubbed checks and processes
• Ensure fullfocus within Sales teams globally towards compliance withrequirements under the Information and Cyber Security Risk TypeFramework, in line with Group standards, escalating issues to GroupCorporate and FI Sales, where required
• Own theend-to-end implementation of the operational risk framework,standards and policies for the Sales processesglobally.

Responsibilities

• Responsible for ensuring that there is a framework inplace for the timely identification, assessment, mitigation,reporting and escalation of Risk exposures for TB Sales globally.Assist in the identification and escalation of thematic and horizonrisks and the implementation of appropriate controls to mitigatethose risks. Be the 'go-to' person for the business with regards tothe escalation of all operational risk-relatedincidents/queries/events that arise within thecountry/region.
• Support TB Sales Heads withinthe country/region in developing high levels of front to back riskawareness and ownership across the business. Provide structuredguidance towards improving MCA ratings in the country/region anddrive first line ownership of risk.
• Identifyopportunities to improve the effectiveness of the Sales ProcessesRisk function within the country/region, including the proactivemanagement of control-check hubbing, and driving the ongoing ORFrollouts and the rationalization of existing checks for Salesautomation. Additionally, drive and support best practice andcreate efficiencies, including in the areas of EORP logging, dataaccuracy, standardisation and reduction of TB Group ManagementForum packs, issue identification, etc
• Ensureimplementation of, and timely delivery against, TB's ongoingConduct Plan within TB Sales, working with local/regional businessand CFCC and with the Group Cash and Trade Product and TB RiskHeads to ensure alignment and best practice sharing with otherbusinesses.
• Manage the front to back peerreview process and prioritization for Sales in country/region.Ensure and conduct the appropriate level of peer review, audit andrisk event ripples in country/region to support development of bestpractice awareness, including, where appropriate to TB teamsoutside of Sales via the Head of SPM.
• Engageeffectively with Group TB OR, Compliance, FCC, and Business and TBSales Heads to share and drive strategic and governance insightsrelated to risk management. Be the local owner of risk, conduct andsupervision communications for TB Sales.
• ForNon-hubbed markets: Be Responsible for the implementation andexecution of the Control Sample Testing (CST) process, sampling andtesting the population of controls to ensure compliance with agreedcontrol standards and facilitating the monitoring/collection of anyKey Risk Indicators (KRIs). With the process owner ensure sign offon all new and amendments to existing CST's and that same aretabled at TB Corporate and FI Sales Management and other governanceforums. For Hubbed markets, ensure timely execution of CSTs andother control monitors, assess the CST results through constantengagement with GBS team.
• Conduct regulardialogue with TB's audit teams to better understand their focus andview of risk issues relevant to Sales. Work with country/regionRisk teams and Corporate and FI Sales Heads to avoid audit failsand improve results.
• Provide inputs to theGlobal Head of TB Corporate and FI Sales, Head of SPM andrefinement forums, QPR's (if applicable) related to risk in thecountry/region, escalating issues, concerns or events asappropriate. Leverage NFRCs and other relevant risk committees toreinforce risk issues and awareness as relates to Sales in thecountry/region.
• Own the rollout of relevantGroup policies across Sales in the country/region. Interact withpolicy and process owners, as well as relevant business RiskHead(s) to ensure that what is finally agreed is fit for purpose,and practical to implement.
• Oversee themanagement of Risk Events in the country, driving the right levelof awareness, clarity and transparency with regards to the creationof Risk Events on EORP and the production of Risk root CauseReports for the country. Tightly govern delivery of all remedialactions to plan
• Within the team/s, challengeprocesses, procedures and policy where there is a more effectiveway of doing things.
• Ensure timely closure ofaction items and early warnings to manage delays.
• Ensure Third Party risks are managed for Cash and TradeSales Processes.

Lossreporting and investigation

• Support TB Corporate and FI Sales Heads in minimizingoperational risks and losses and ensure material operational lossesare investigated to prevent recurrence as per grouppolicy.
• Responsible for recording operationalerrors that occur within business that result in financial losses,gains, near misses, reputational damage or danger to people or ourreputation. Ensure that significant operational losses areescalated with appropriate root cause analysiscompleted.

People andTalent:

• Lead throughexample and build the appropriate culture and values. Setsappropriate tone and expectations for the TB Sales teams and workin collaboration with risk and control partners.
• Lead and support a change in mindset, building a cultureof client centricity, agility, and accountability throughstandardised metrics and measurement.
• Employ,engage and retain high quality people such that the team is skilledand experienced to deliver its obligations. Ensure successionplanning for critical roles.
• Set and monitorjob descriptions and objectives for direct reports and providefeedback and rewards in line with their performance against thoseobjectives and responsibilities.
• ReviewCorporate and FI Sales team structure and capacity plans from arisk angle, in accordance with change in business structure anddemand.

Regulatory& Business conduct:

• Take personal responsibility for embedding the higheststandards of ethics, including regulatory and business conduct,across Standard Chartered Bank. This includes understanding andensuring compliance with, in letter and spirit, all applicablelaws, regulations, guidelines and the Group Code ofConduct.
• Create a climate where risk issuesare surfaced without fear and resolved as part of ourculture.
• Proactive in seeking regularassurance that the Country and Regional R&C teams areperforming to an acceptable risk and control standard as per thedefined Enterprise Risk Management Framework.
• Balance business performance delivery and cost managementconstraints with risk and control matters to ensure that they donot materially threaten the group's ability to remain within riskappetite.
• Embed the Group's values and code ofconduct. Develop a robust culture to ensure adherence with thehighest standards of ethics, and compliance with relevant policies,processes and regulations among employees.
• Leverage the opportunity provided by Corporate SocialResponsibility to enhance the Group's internal and externalreputation and indirectly influence the bottom line.
• Promote the Group's brand and Here for good withemployees, clients and regulators.
• Performother responsibilities assigned under Group, Country, Business orFunctional policies and procedures.
• Maintaineffective communication with key stakeholders, including regulatorsand staff.

OtherResponsibilities

• Leverage the opportunity provided by Corporate SocialResponsibility to enhance the Group's internal and externalreputation and indirectly influence the bottom line.
• Promote the Group's brand and Here for good withemployees, clients and regulators.
• Performother responsibilities assigned under Group, Country, Business orFunctional policies and procedures.
• Maintaineffective communication with key stakeholders, including regulatorsand staff.

KeyStakeholders

• GlobalHeads of TB Corporate and FI Sales
• Regional/Country Corporate and FI Sales Heads
• Cluster/Country TB Heads
• Group, Cashand Trade COO
• TB R&CHead

Our IdealCandidate

• 8 years ofrelevant work experience in a sales / risk role, preferably infinancial services sector
• Proactive andpositive with the ability to make good / sound decisions and useindependent judgement
• Project and ProgramManagement skills to monitor specific projects and take ownershipof issues / tasks
• Ability to create effectivework relationships across functions & borders
• Interpersonal skills in networking, influencing anddecision taking
• Good presentation, timemanagement, negotiation and influencing skills
• Excellent written & oral communicationskills
• Can work independently to stricttimeframes
• Focused, organised andresults-oriented
• Experience of working withsenior stakeholders. Ability to influence senior staff and offshoreshared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge whenrequired
• Knowledge of the Global regulatoryenvironment and the ongoing developments
• Interpersonal skills in networking, influencing anddecisiontaking

Contributesto:

• Effectivegovernance
• Risk escalation andawareness
• Effective Quality
• Effective Training
• EffectiveCommunication

RoleSpecific Technical Competencies

• Business Facilitation
• ManageChange
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery &Operations

AboutStandard Chartered

We're aninternational bank, nimble enough to act, big enough for impact.For more than 170 years, we've worked to make a positive differencefor our clients, communities, and each other. We question thestatus quo, love a challenge and enjoy finding new opportunities togrow and do better than before. If you're looking for a career withpurpose and you want to work for a bank making a difference, wewant to hear from you. You can count on us to celebrate your uniquetalents and we can't wait to see the talents you can bringus.

Our purpose, to drive commerce andprosperity through our unique diversity, together with our brandpromise, to be here for good are achieved by how we each live ourvalued behaviours. When you work with us, you'll see how we valuedifference and advocate inclusion.

Togetherwe:

• Do the rightthing and are assertive, challenge one another, andlive with integrity, while putting the client at the heart of whatwe do
• Neversettle, continuously striving to improve andinnovate, keeping things simple and learning from doing well, andnot so well
• Are bettertogether, we can be ourselves, be inclusive, seemore good in others, and work collectively to build for the longterm

What weoffer

In line withour Fair Pay Charter, we offer a competitive salaryand benefits to support your mental, physical, financial and socialwellbeing.

• Core bankfunding for retirement savings, medical and lifeinsurance, with flexible and voluntary benefitsavailable in some locations.
• Time-off including annualleave, parental/maternity (20 weeks), sabbatical (12 monthsmaximum) and volunteering leave (3 days), along with minimum globalstandards for annual and public holiday, which is combined to 30days minimum.
• Flexibleworking options based around home and officelocations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform,development courses for resilience and other human skills, globalEmployee Assistance Programme, sick leave, mental healthfirst-aiders and all sorts of self-help toolkits
• A continuous learningculture to support your growth, with opportunitiesto reskill and upskill and access to physical, virtual and digitallearning.
• Being part of aninclusive and values driven organisation, one thatembraces and celebrates our unique diversity, across our teams,business functions and geographies - everyone feels respected andcan realise their fullpotential.

RecruitmentAssessments

Some of our roles useassessments to help us understand how suitable you are for the roleyou've applied to. If you are invited to take an assessment, thisis great news. It means your application has progressed to animportant stage of our recruitmentprocess.

Visit our careers websitewww.sc.com/careers