CRM Executive [ Customer Relations | Customer Service | Marymount ] - 9186
- 2023-08-30
-
Singapore
CRM Executive [ Customer Relations | Customer Service | Marymount ] - 9186
职位详情
CRM Executive
- $2, 700 - $3, 500
- 5.5 days: Mon-Fri, 9am -6pm / 9-1pm
- Marymount
Job Descriptions:
- Contact prospective customers by telephone to promote products/services and schedule appointments for sales staff to meet them.
- Deliver scripted sales pitch to the customer / adjust scripted sales pitch to meet the needs of specific individuals.
- Handle customer enquiries & obtain customer information, including names and addresses.
- Record customer details, including reaction to the product or service offered.
- Relay messages to appropriate staff, including but not limited to confirmed appointment schedules for field Sales Reps to meet prospective customers.
- Conduct customer and marketing surveys.
- Answer telephone calls from potential customers who are responding to advertisements
- Update and maintain information on computer systems and their archives.
- Ensures the database of prospects is well-maintained and updated.
- Creation of internal detailed data briefs to ensure correct profiling/segmentation of data in a timely manner.
- To monitor and maintain data standards of records inputted into CRM systems
- Processing of varied data sources, including recoding / transforming data, merging and cleaning, weighting etc.
- Integrating data-driven segments and models into the CRM campaigns
- Structuring datasets to facilitate loading into proprietary reporting tools
- Creating monthly reports to show data, conversion and retention performance.
- Provide general administrative support to Supervisor.
- Any ad-hoc duties assigned by the Superior
Job Requirements:
- Experience in sale/telesales/customer services is preferred
- Min 1 year working experience in relevant field
Interested applicants can also send your resume via WA to +65 8863 9186 (Ellis) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.
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