Roles & Responsibilities

Job Description

Founded in 2002, Mind Stretcher is the market-leading Tuition & Enrichment chain in Singapore, with 26 centres islandwide and an annual enrolment of 24,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. We welcome like-minded talents who care deeply about nurturing & educating our future generation.

Mind Stretcher is seeking service-oriented talents who are obsessed with delivering great customer service experience and value to our students and their parents. If this sounds like you, we want to hear from you!

What you can expect as part of the Mind Stretcher family:

• Variable bonus
• Medical, Dental & Hospitalisation/Surgery benefits
• Structured career & salary progression
• Wide range of staff awards (long service, best rookie, most innovative etc)
• Attractive staff discounts for MS programmes
• MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
• Employee Health Programme (In partnership with HPB)
• Waiver of fees for MS programmes (for MS staff serving at least 5 years)
• Free public speaking training (Mind Stretcher Toastmasters)
• On-the-job training & Structured Training
• Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
• Monetary incentives for Teachers & Sales Staff
• Corporate Discounts (Telcos, Computer & Peripherals, Hotel)
• Staff/Student Referral Incentive Scheme

What a day-in-your-life would look like:

• Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy, and prompt manner
• Provide assistance and support to our students, parents and teachers for our online classes
• Assist in the day-to-day operations & administrative duties

You should possess:

• A strong customer-centric personality and a growth mindset
• A pleasant and cheerful disposition
• Commendable interpersonal communication skills
• Ideally, at least 1 year of customer service-related working experience

Job requirements:

• Be able to work 4 weekdays (10am - 6.30pm/ 12.30pm to 9pm), and 1 weekend (8.30am - 6.30pm)
• Obtained a NITEC Certificate or Diploma in any field
• Be proficient with MS Office (Word and Excel)
• Willing to pick up IT skills like Zoom functions, etc

To start the ball rolling, please submit your resume via the “Apply Now” option.

Tell employers what skills you have

CRM
Microsoft Office
Microsoft Excel
Analytical Skills
Interpersonal Skills
Tuition
Private Equity
Administration
Data Entry
MS Office
Adaptability
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Service Experience