Roles & Responsibilities

Customer Service Executive

Our client is a local bank.

Job Description:

•Handle inbound enquiries from customers on banking products and services within SLA

•Understand customers' needs and provide 1st call resolutions.

•Solicit customer feedback, identify problem trends and recommend improvement actions.

•Process waivers within the SLA.

•Adherence to duty roster

•Ensure all calls are provided within the agreed Service Quality such as Product knowledge and service delivery

Job Requirements:

•Diploma/Degree in any relevant discipline

•1 to 3 years of banking experience

•Salary ranges between S$3,000 to S$4,000 per month

Please send your application directly via janntan@recruitexpress.com.sg for a faster response.

Only shortlisted candidates will be notified.

(Jann) Tan Wei Ying (R1103708)

Email Address: janntan@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Recruiter's Ref Code: #BJJ

Tell employers what skills you have

Customer Service Skills
Product Knowledge
Microsoft Office
Management of Call Centre
call centre
Customer Service Operations
Customer Experience
Interpersonal Skills
Inventory
Call Centre Management
Communication Skills
Banking
Customer Satisfaction
Team Player
Customer Service
Customer Service Excellence
customer service support
Service Delivery
Managed the call centre
Customer Service Experience