Roles & Responsibilities

Job Description:

Interact with internal & external customers to answer customers queries related to Corporate Banking products.

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk

standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, 1 Weekday off and 1 Weekend off

Tell employers what skills you have

Customer Service Skills
Listening Skills
Able To Multitask
Microsoft Office
Microsoft Excel
Telephone Manner
Target Driven
Customer Service Representatives
Banking
Customer Satisfaction
Customer Service
Conflict
Service Delivery
Call Center