Roles & Responsibilities

Sales

• Assist in implementing and executing the marketing and sales strategies and plans, to promote the centre and to increase/maximise occupancy/revenue, including all marketing, advertising, promotion, sales, public relations, publicity and related activities.
• Handle enquiries and conduct viewings/site inspections, generate and follow up sales leads, up to sales closure and preparation of full documentation/licence agreements.
• Create and maintain customer databases.
• Monitor and research on market trends and competitors.

Client Management

• Assist in handing over and taking over of premises when licensees/users move in and move out.
• Build and maintain strong relationships with clients, to achieve high customer satisfaction and client retention.
• Handle clients’ requests in a prompt, timely and professional manner.
• Deal with clients’ complaints to a satisfactory resolution.
• Assist in monitoring licence expiry dates and engage clients early for renewals.

Operations

• First point of contact for the centre, meeting and greeting all visitors and customers.
• Serve teas and coffees upon request by customers.
• Ensure the centre is clean, orderly and well-maintained.
• Regularly inspect the centre and arrange for repairs/maintenance works when necessary.
• Routinely conduct inventory checks on office and pantry supplies and requisite when necessary.

Administration

• Assist to set up new users’ accounts.
• Assist in monthly billing and client invoicing.
• Carry out administrative and clerical duties for the centre and for clients as required which may include filing, photocopying, laminating, faxing, mail handling.
• Assist to manage suppliers/vendors by monitoring contract expiry dates and assist in the procurement or renewal of contracts.
• Assist in debt management to recover arrears from clients in a timely manner.

Ad Hoc

• Perform ad-hoc assignments, such as assisting in the development of new centres and/or other initiatives.
• Any other duties and responsibilities as may be reasonably requested by your supervisor or Head of Unit from time to time.

Job Requirements

• Possess a Diploma or Degree in any discipline
• Customer-oriented with good interpersonal and communication skills
• Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
• Candidates with experience in customer service or contact centre will have an added advantage
• Must be prepared to work on weekends and/or public holidays, when required

Tell employers what skills you have

Sales
Inventory
Invoicing
Administration
Marketing
Procurement
Public Relations
Publicity
Communication Skills
Excel
Customer Satisfaction
Sales Closure
Team Player
Customer Service
Databases