Assist the line manager in upholding and providing prospectsand current clients with exceptionally high standards of customerservice.
On a daily basis, provide pre-sales supportfor promotions, products, and services through various customertouch-points (calls, emails, website, chat box, surveys, andwalk-ins), making sure that inquiries are acknowledged within 24hours or the following working day. Correspondence from local,international, and regional offices with prospects and clientswould count as inquiries.
Handle post-salesservice-related issues for current customers that come in through avariety of contact points (calls, emails, website, chat box, andwalk-ins), as well as from local, international, and regionaloffices. Ensure that all inquiries are acknowledged within 24 hoursor the following working day. These consist of challengingpost-sales follow-ups, resolving/closing pending contract statuses,and inquiries on transplant-related issues.
Addresscustomer feedback and complaints that have been received throughvarious channels (calls, emails, and social media platforms) withexcellent service recovery while fostering client retention andcustomer satisfaction.
Reduce client termination ratesby implementing retention strategies and programs for currentclients while fostering customer loyalty and retention throughoutbound service calls.
Promote the upgrade andconversion of current clients from annual storage payment plans toour prepayment plans (Preferential Plan - P21), which will improvethe company's cash flow and client retention.
Byscreening calls and emails before forwarding them to theappropriate personnel or department, you can support all othercorrespondences that are related to, but not limited to, investorrelations, partners, outside vendors and suppliers, and humanresource-related matters.

Requirements:

Diploma in Business or equivalent.
Minimum 1 year experience in customer service/telemarketing.
Have a strong commitment to customerservice, excellent communication abilities, and telephone manners.
Proficient in computer skills.

If you are keen to apply for the position, kindly email yourdetailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will benotified.

For more job opportunities,please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628