Job Responsibilities
• Define transformation roadmap across key areas such as business process re-engineering, digitalization and organizational redesign aligned to strategic objectives and partner with key stakeholders for delivery.
• Design and institutionalize a framework to enable value based and customer centric prioritization to transformation initiatives across front & back office areas.
• Lead implement and control process standardization programs using appropriate process management, project management & change management techniques.
• Perform process mapping and quantitative analysis to identify value-added, non-value-added activities and wastage within operations. Determine optimal process, implement and drive operational excellence.
• Benchmark with industry best practice and next practice to strive for best-in class process model delivery.
• Forge partnership with respective process owners at country & regional level. Collaborate with key stakeholders to establish and maintain continuous improvement program that measures and improves process efficiency & process maturity using leading industry standard i.e. Six Sigma/Lean/TOC/CMMI.
• Identify and enable workflow and resource automation to reduce manual effort & handoffs.
• Identify various initiatives, define the project charter that will help in implementing process improvements that will eventually address the gaps and transform into a new model.
• Become an integral part of the project working group to steer the team to implement project objectives.
• Lead the development of a quality culture across transaction banking & operations through training, mentoring & knowledge sharing.
• Review & refine processes from time-to-time to keep it fit-for-purpose.
• Recommend digital solutions to achieve process efficiency.

Job Requirements
• Strong working experience in business transformation and/or in operational excellence function in the financial services industry.
• Strong process re-engineering and process modelling experience.
• At least 10 years of working experience in managing business process re-engineering initiatives, experience in handling transaction banking process re-engineering is essential.
• Customer journey-based approach to operational transformation is essential.
• Ability to interact with wide range of stakeholders across all levels, junior to senior level management.
• Strong customer centric mindset, analytical & creative in problem solving
• Excellent proficiency in English language
• Ability to lead a project or initiative while collaborating with various internal stakeholders.
• Six Sigma or Lean or CMMI certification is essential
• Ability to conduct presentation comfortably to large groups