Required Technical and Professional Expertise

Mainframe Storage Support: Experience with DASD and tape data storage solutions for mainframes.

Should possess working knowledge of Z/OS Operating System, z/OS(MVS) fundamentals, Storage fundamentals and Storage Devices.

Expected to have basic knowledge in the following areas: TSO, ISPF, JCL, VSAM, ISMF, JES2, Catalogs, Datasets (PS/PDS/PDSE/GDG), REXX, SAS, SDSF and Spool.

Expected to have good knowledge in the following (: MF - Tape & DASD Management) areas: DFSMS, DFSMSHSM, DFSMSDSS, DFSMSDFP, DFSMSRMM, ICF Catalog, VSAM, IDCAMs, CA products (CA Disk, CA allocate and CA-1), FDR products, Omegamon XE or related Storage monitoring tools, ICKDSF, Space abends and SMF/Dcollect/BVIR reports.

Should have expertise in the following storage management activities:

. Initialize/Add new DASD volumes and Add new tape volumes. Perform the space management activities such as VTOC resizing, Defrag, Compress/Reclaim/Release/Cleaning of datasets.

. Manage and Define SMS rules and ACS routines.

. Manage and Maintaining DFHSM.

. Storage dataset (RMM/HSM CDS & Catalog file) reorganization.

. Experience in dcollect and SMF reports.

. Data/Volume level backup and restores.

. Disaster recovery planning and performing the recovery test (Tape recovery / DASD Replication / Tape Replication / PPRC / XRC) and Managing the Copy services / GDPS.

. Storage box Configuration (DASD & Tape).

. Storage box data migration (DASD to DASD and Tape to tape) and Storage replication.

. Expertise in Storage hardware subsystems including IBM DASD (DS8K), IBM Automated tape library and IBM Virtual tape library (TS7700/TS7720/TS7740/TS7760).

. Experience in EMC's storage (VMAX and DLM) and Replication (SRDF) technologies.

Problem Solving:

Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.

In Additonal the candidate need to play the role of Service Management/Change Management/Asset Management/Account Management/DR coordinator

Specific responsibilities include:

. Acting as Client primary interface with the Disaster Recovery Manager and the Disaster Recovery Analyst as required to maintain the Disaster Recovery Plans.

. Providing Client updates to keep the Disaster Recovery Plan current.

. Interfacing with the Disaster Recovery Manager and the Disaster Recovery Analyst as required creat-ing and maintaining the Disaster Recovery Exercise Plan.

. Interfacing with the Disaster Recovery Manager and the Disaster Recovery Analyst as required to schedule exercises.

. Obtaining assessments of current business operating conditions to determine if a business outage has taken place.

. Invoking the Disaster Recovery Plan when necessary, remaining available on a continuous basis in the event a disaster is declared.

. Managing Client owned Third Party contracts for retained services as required.

. Obtaining feedback from Client users as to the adequacy of continuity for their respective areas.

. Obtaining assessments concerning whether to return services from a recovery state to normal state.

. Managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes.

. Driving process improvements through service improvement plans, monitoring regular process measurements,

. Addressing negative trends that impact effectiveness or efficiency of the IPC processes,

. Ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.

. Perform post-resolution incident reviews and evaluate the effectiveness of incident resolution.

. Orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.

. Invoke problem management processes where further investigation into root cause is required

. Communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.

. A passionate problem-solver with a drive to deliver the best possible IT services

. Apply a structured methodology and lead change management activities

. Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.

. Conduct impact analyses, assess change readiness, and identify key stakeholders.

Leading the change management activities within a structured process framework.

Designing the strategic approach to managing change and support operations that fall within the domain of change management.

Evaluating the change impact and organizational readiness to limit potential risk.

Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.

Evaluating the risk of change and providing actionable guidelines on reducing the impact.

Evaluating resistance in adopting the change at the user, process, and technology level.

Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.

Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.

Conduct post-implementation reviews to assess the decisions and performance related to the change request.

. Report on major incident service level compliance statistics to the Service Delivery & Account Managers.

. Track and manage Problem Records, providing reporting and updates to internal and external stakeholders.

. Drive continuous service improvement and incident avoidances