已申请 实习 应届毕业生 & 经验工作者 最新工作
IT Support Engineer
- 2023-11-23
-
Singapore, Singapore
IT Support Engineer
职位详情
Roles & Responsibilities
Tell employers what skills you have
Outlook
Troubleshooting
Microsoft Office
Hardware
Interpersonal Skills
Information Technology
PowerPoint
SQL
Networking
Operating Systems
Windows
Excel
Linux
Technical Support
Job Description of IT Support Engineer
- Act as the first point of contact for clients with issues concerning their computer systems and equipment.
- Interact with clients via phone, email or chats and provide concise written/verbal instructions.
- Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
- Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
- Proficient with Ariba Procuremtn tool & softwares.
- Maintain procedural documents and reports.
- Monitor and maintain computer networks, Configure operating systems.
- Diagnose, troubleshoot, and resolve issues using customer input.
- Learn and work with emerging technologies.
- Follow standard procedures to resolve issues by connecting them to relevant internal departments.
- Provide prompt, accurate feedback to customers.
- Ensure proper documentation of all issues.
- Prepare prompt, accurate reports.
- Document technical knowledge in the knowledge database.
- Train people on how to use different systems.
- Monitor daily performance of technical systems.
- Help companies deploy new software or hardware systems.
Requirement.
- Minimum DIPLOMA or NITEC with 2-3 Years for Working Expericne
- Excellent analytical and problem-solving skills.
- Proficient with Ariba Procuremtn tool & softwares.
- Well versed in all Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook
- Strong verbal and written communication skills.
- Good interpersonal skills.
Tell employers what skills you have
Outlook
Troubleshooting
Microsoft Office
Hardware
Interpersonal Skills
Information Technology
PowerPoint
SQL
Networking
Operating Systems
Windows
Excel
Linux
Technical Support
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