Roles & Responsibilities

The Opportunity

• Adecco is partnering with a Technology Multinational Corporation company to search for a Service Desk
• Focus: 1st level IT helpdesk support, Customer Service, Service Now
• Office location: Singapore, Bugis
• 44 Hours per week (Including weekends and Public Holidays) or as advised by the Engagement Manager

The Talent

• Open to work on weekend and public holiday if scheduled
• Strong Knowledge Service Now
• 1st level IT Helpdesk support
• Excellence Communication Skills

The Job

• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents.
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Serve as the first point of contact for all incidents.
• Prepare daily and weekly report, proficient in excel.
• Liaise with client to clarify issue and assign issue to team for resolution.
• Track and report on issues resolution.
• Assess common issues and suggest improvement points.
• Track and report on day-to-day operations to maintain system stability

Next Step

• We could contact you in the soonest time if you directly send your resume to: kaihoe.ling@adecco.com
• Email Topic: Apply: Service Desk
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

Tell employers what skills you have

Troubleshooting
Microsoft Office
Technical Assistance
Ticketing
Active Directory
Administration
Information Technology
JIRA
Service Desk
Windows
Mobile Devices
Communication Skills
Excel
Team Player
ServiceNow
Customer Service
Technical Support