The Warehouse Hotel is a meticulously restored 37-room modern boutique hotel in Robertson Quay, part of the prestigious Design Hotels portfolio. Historically detailed architecture bridges heritage and the contemporary, with thoughtful hospitality at its core.

The Warehouse Hotel is part of The Lo and Behold Group. The Lo & Behold Group is meticulous in grooming the next generation of hospitality leaders, through structured and considered programmes. We build career paths around the individual, develop training modules both in-house and out, and design incentives and programmes to appreciate all the hard work.

You'll be in charge of: 

• Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
• Recognize all returning and VIP guests and welcome them back.
• Helping the guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
• Assist guests with their luggage and try to acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Ensure that the bell desk is always manned.
• Ensure smooth and fast baggage handling for all arrival/departure guests.
• Attend all guest calls for Bell stand / Door Services related services.
• Ensure errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)
• Ensure all guest requests are logged on to the guest request tracker.
• Check the inventory of items on loan and ensure all items are collected at the time of on or before check-out.
• All baggage movements are tagged and recorded.
• Ensure left luggage forms are filled and duly signed by guests and all applicable policies are explained to the guest.
• Be aware of daily hotel activities, group and VIP arrivals.
• Communicate special guest requests to the Front Office Manager / Manager on Duty.
• Offer assistance to all guests at times.
• Perform any other work as and when assigned by the management.

We are looking for someone:

• Eager to grow
• Passion for people 
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We have always believed in recognition wherever possible. Often, these recognitions come in the form of privileges such as medical and insurance coverage, employee dining discounts across our venues, and birthday celebrations.

Take an inside look at our culture or find out more here.
instagram.com/tlbg.openarms