In this role, you will be involved in the full spectrum of customer lifecycle management activities from customer outreach, onboarding, event trigger and periodic review to exit. You will participate in process enhancement projects and drive initiatives to augment efficiency in the team while ensuring that customer standards are met. 

The ideal candidate should be a self-starter and possess more than 8 years of KYC experience, with prior exposure to Commercial / SME Banking KYC. Prior team management experience would be highly advantageous. Personal attributes such as strong relationship management skills and a growth mindset would be highly valued. Proficiency in Mandarin is a prerequisite as there would be interaction with stakeholders based ind China. 

If you are interested in the role, do email your profile to agnes@hyphen-partners.com to find out more. Due to high volume of applicants, we regret to inform that only shortlisted candidates will be contacted.