Roles & Responsibilities

The Role

You will perform production application support task for payments system (overseas and domestic remittance & cheque payment, local interbank fund transfer-GIRO, FAST, MEPS+) for APAC region.

Job Responsibilities

Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region

Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System

Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.

Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request.

Propose improvements for systems based on identified process gaps.

Standardize processes through developing implementation, integration, and documentation in accordance to set standards.

Identify and propose suitable processes for automation and implementation.

Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.

Highlight and escalates risk issues to relevant parties in a timely manner.

Participate in system restoration for Disaster Recovery exercises.

Coordinate regular meetings for issues resolution with developers/vendors.

Perform other duties as and when assigned.

Job Requirements

Diploma or bachelors degree in Computer Science or Information Technology.

Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.

Possess hands-on experiences in supporting Payment systems.

Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.

Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices.

Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, Oracle) and handling application services under Windows and LINUX services.

Possess good understanding and competency in scripting (such as DOS, Shell Scripting)

Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.

Possess collaborative team player working style with demonstration of presentable interpersonal skills.

Excellent communication, interpersonal and presentation skills.

Demonstrate a strong sense of accountability and ownership of results.

Demonstrate sound judgment in reviewing problems and making recommendations / decisions.