At Shangri-La Singapore we pride ourselves in extending oursignature heartfelt hospitality to all who walk through our doors.We're obsessed with customer experience, and we're looking forsomeone who feels the same. We share something powerful - ourgenuine care and respect for others. Our strength lies beyond ourharmonious surroundings and hideaway locations. It lies in our corevalues that guide us to treat each and every one with honour, askin, as family. We strive to be the preferred employer by providinggreat benefits, tranquil and sincere working environment, work-lifebalance and effort recognitions.

Set in 15 acresof lush greenery just minutes from the vibrant Orchard Roadshopping belt, the Shangri-La Hotel, Singapore is a tranquil,sophisticated urban retreat whether travelling for business orleisure. It features 792 luxurious guestrooms and suites acrossthree distinct wings, which include unique family-themed rooms,supported by a host of dedicated family-focusedamenities.

We are looking for aHotel Manager to join ourteam.

As a HotelManager, we rely on youto:

Support daily leadership and guidance byoptimizing financial performance, fostering employee development,crafting and upholding a distinctive guest experience, implementingbrand standards, and enhancing the hotel's presence within thelocal community. Serve as acting General Manager in theirabsence.

Profitability

• Support the General Manager in creating, executing, andoverseeing financial and operational plans for the hotel tomaximize guest satisfaction, sales opportunities, andprofitability.
• Make recommendations to enhancethe hotel's assets and strengthen brandloyalty.

People

• Provide mentoring, coaching and regular feedback to helpmanage conflict, improve team member performance, and recognisegood performance.
• Direct daily activities andestablish performance and development goals for teammembers.
• Promote teamwork and quality servicethrough daily communication and coordination with key departmentheads.

GuestExperience

• Engage withguests and external stakeholders, including current and potentialclients, company representatives, community leaders, governmentofficials, travel industry professionals, suppliers, competitors,and other members of the local community.
• Ensure highest level of guest satisfaction by providingquality guest services and amenities.
• Performother duties asassigned

What we needfrom you

Bachelor's degree /higher education qualification / equivalent in Hotel Administration/ Business Administration

10 years' experiencein a first-class hotel, with a minimum of 8 years gained inmanagement positions.

Must speak locallanguage(s).