Technical Services Consultants provide technical support throughout a customer implementation. They have highly developed technical expertise and excellent troubleshooting skills for selected MA products.

KEY RESPONSIBILITIES

• Works with appropriate customer team members to implement interfaces/integrate with external systems
• Works with appropriate local and global MA personnel to develop and test interfaces between multiple Manhattan products
• Provide technical design solution for the product in client framework
• Proactively troubleshoots and resolves technical issues that arise during an implementation
• Provides onsite technical support as needed throughout the solution implementation project
• Participates in training, keeps up to date with latest technology trends, and mentors or supports training of trains new employees.
• Transitioning projects from services to customer support.
• Works with different stakeholders and 3rd party integrators
• Minimum of 50% travel required.

MINIMUM REQUIREMENTS

• 5-7 years of post-bachelor's experience in software related technical field
• 3-5 years of technical services experience delivering cloud-based enterprise software
• 3-5 years of experience in warehouse management software and omni-channel order management software highly considered
• Hands-on working experience of Object-Oriented Analysis, Design, and familiarity with standard J2EE Design Patterns
• Hands-on experience in CORE JAVA
• Hands-on working experience with Spring Boot and microservices
• Hands-on working experience on Google Cloud Platform.
• Hands-on experience in creating and invoking REST APIs
• Proficient in using tools like Postman or equivalent
• Practical knowledge and hands-on development experience on different databases especially Oracle and MySQL
• Proficient in writing/understanding PL/SQL objects like stored procedures, triggers
• Knowledge of UNIX
• Hands on experience with integration to different middleware like Mulesoft, SAG webmethods etc
• Hands on experience with Dev Ops tools, monitoring tools and performance tools.
• Understanding of available Identity providers in the market.
• Exposure to version control tool- GIT is preferable
• Bachelor's or foreign equivalent degree in Computer Science, Supply Chain Management, Engineering, Business or related field or related work experience
• Customer oriented, self-motivated and team player
• Strong written and verbal communication skills (English)
• Excellent time management and prioritising skills
• Strong problem-solving skills
• Quick learner with strong interest in learning new products and solutions