Lead Concierge | Como Shambhala

Best Benefits

Como Shambhala

Lead Concierge

2023-10-04

Singapore, Singapore

Lead Concierge

Job Description

Promote and sell programs, services and products offered by the Centre and conduct walk through of the Centre’s facilities.
Strive to achieve sales target through communications and upselling to customers.
Correspond to internal and external customers enquiries, complaints and feedback, within 24 hours, before escalating to Operations Manager.
Responsible for cultivating a cohesive and inspiring workplace culture amongst concierge team and practitioners
Ensure Concierge team comply to Company’s code of conduct and grooming standards
Provide support for implementation of workshop and programmes as necessary.
Ensure SOPs compliance and timely update with MBO to facilitate appointments, bookings, cancellations between customers and practitioners for private sessions and consultations.
Support manager in implementation of new services and programs and orientation and training of new team members
Responsible for smooth operations of assigned service point(s), including concierge services, retail administrative and operational matters.
Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
To support management to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
Responsible for the management of Concierge team, as well as the induction, regular competency audit, training and development of these staff
Plan Concierge roster for Manager’s approval, and resolve manning issues with Manager.
Retail stocks inventory management and assist to achieve sell-through target
Co-develop training materials and structure with Merchandiser
To perform other duties as assigned by the company.

Work Schedule:
This job has the following work schedule:
40+ hours / week

8 hours shift

Public Holidays

5 days / week

Benefits & Perks
This job has the following benefits:
Employee discounts

Training & professional development

This job is located in Orchard, Central, Singapore.

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Como Shambhala