• Promote and sell programs, services and products offered by the Centre and conduct walk through of the Centre’s facilities.
• Strive to achieve sales target through communications and upselling to customers.
• Correspond to internal and external customers enquiries, complaints and feedback, within 24 hours, before escalating to Operations Manager.
• Responsible for cultivating a cohesive and inspiring workplace culture amongst concierge team and practitioners 
• Ensure Concierge team comply to Company’s code of conduct and grooming standards
• Provide support for implementation of workshop and programmes as necessary.
• Ensure SOPs compliance and timely update with MBO to facilitate appointments, bookings, cancellations between customers and practitioners for private sessions and consultations.
• Support manager in implementation of new services and programs and orientation and training of new team members
• Responsible for smooth operations of assigned service point(s), including concierge services, retail administrative and operational matters.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
• To support management to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for the management of Concierge team, as well as the induction, regular competency audit, training and development of these staff
• Plan Concierge roster for Manager’s approval, and resolve manning issues with Manager.
• Retail stocks inventory management and assist to achieve sell-through target
• Co-develop training materials and structure with Merchandiser
• To perform other duties as assigned by the company.

 

Work Schedule:
This job has the following work schedule:
40+ hours / week

8 hours shift

Public Holidays

5 days / week

Benefits & Perks
This job has the following benefits:
Employee discounts

Training & professional development

This job is located in Orchard, Central, Singapore.

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