Roles & Responsibilities

General roles and responsibility required of this role:

Ø Create, delete, reset and suspend user's ID of operating system (eg. Windows, Linux, etc.) and application per approved change request.

Ø Comply with instituted workplace securities at customers' premises.

Ø Provide accurate and timely reporting daily

Ø Review and update ID admin documentations where required

Ø Participate in IT audit by providing information and documentation in a timely manner and achieve SAT audit rating.

Ø Perform level 1 support & troubleshooting for ID related problems.

Ø Perform tasks assigned by line manager and be always contactable.

Ø Issue pin mailers and answer phone/email enquiries from institution users.

Ø Perform labelling, ID revalidation and remediate all deviations in a timely manner.

Ø Perform Privilege Authorization Revalidation and remediate all deviations in a timely manner.

Ø Perform timely escalation to respective support team where necessary.

Essential skills and experience required:

Ø Diploma or Any equivalent, in any Technical discipline

Ø Minimum 2-5 years' experience in user support and helpdesk duties

Ø Strong problem solving and system troubleshooting skills

Ø Technically proficient in Microsoft Office

Tell employers what skills you have

Troubleshooting
Microsoft Office
technical skills
Problem Solving
Securities
Authorization
Windows Operating Systems
IT Audit
Windows
Audit
Linux