Roles & Responsibilities

Job Description

1. Perform server administration tasks to support web and application hosting
2. Perform network administration tasks to support RI and RI boarding network access
3. Be the point of contact in providing technical support for staff and students
4. Perform troubleshooting to end-user desktops, laptops, student iPads, network and server systems
5. Facilitate software installation, patching on end user systems, servers and network infrastructure
6. Provide new user onboarding IT accounts, access, computing devices and tools
7. Maintain asset management, IT supplies, IT disposal and data sanitising functions
8. Provide guidance to teachers on the usage and troubleshooting of software and applications
9. Coordinate and engage external vendors for IT related requirements, projects and support functions
10. Procure IT resources and supplies
11. Any other duties as may be assigned by the school

Job Requirements

• Minimum Diploma in a relevant discipline with at least 2 years of relevant experience
• Good customer service and interpersonal skills with the ability to build appropriate professional yet friendly working relationships with staff, students, and other stakeholders
• Able to find solutions to problems with some degree of flexibility in the approach whenever possible and investigate enquiries and respond in a timely manner
• Good written, verbal communication and listening skills
• Possess analytical, logical thinking and problem solving skills
• Good technical knowledge of PC, desktop, laptop and Apple iPad specifications
• Working technical knowledge of operating systems and key applications such as Microsoft and Adobe applications
• Adequate knowledge and experience to support and manage virtualised server environment, and application hosting
• Adequate knowledge and experience to support and manage network and Wi-Fi troubleshooting
• Able to operate tools, components and peripheral accessories
• Able to operate and communicate effectively in a team environment with both technical and non-technical team members
• Able to maintain professional demeanor under stress
• Able to operate within standard operating procedures
• This is a 2-year contract (renewable)

Tell employers what skills you have

Hardware Support
Asset Management
Troubleshooting
Network Administration
Interpersonal Skills
Problem Solving
Administration
Written & Verbal Communication Abilities
Software Installation
Technical Support