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Technical Support Manager
- 2023-11-03
-
Singapore
Technical Support Manager
职位详情
You will be leading a technical support team of 5 members for a financial institution to provide system and application support for statement printing system
Responsibilities
- Leading a team to provide level 2 support both systems and application
- Ensuring smooth running of infra and application
- Managing Incidents and issues related to applications under remit
- Involved in leading the team to perform root cause analysis
- Carrying out automation of processes
- Ensuring timefly resolution especially for high severity incidents to business users
- Provide management reporting
- Ensuring processes are followed
Requirements
- Min 12 years of experience with min 7 years in technical support role
- Prior experience in leading support team in banking industry is preferred
- Comes from strong technical background, able to perform troubleshooting if required
- Prior experience in automation using windows or batch scripts, Unix shell and python
- Experience in vbscript is a plus
- Good experience in incident and problem management
- STrong analytical skills
- Strong communication skills
Interested candidates please email your latest resume to
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